Test Double · 1 day ago
Senior Client Partner
United States
Full-time
Remote
Senior Level
$175K/yr - $200K/yrTest Double is a company dedicated to improving the software development industry, and they are seeking a Senior Client Partner to support clients and foster engagement on project teams. The role focuses on building strong relationships with client leadership, ensuring project success, and identifying new client opportunities to enhance the company's growth sustainably.
ConsultingEnterprise SoftwareMobile AppsSoftwareWeb Development
Responsibilities
Building and executing a thoughtful account strategy to grow client engagements in size, length, and complexity as we partner with clients on more value-driven solutions
Assessing the state of account engagements to maintain the health of the relationship (qualitative and quantitative) with a delineation between the engagement and Test Double’s mission
Proactively generating new sales by presenting additional services and solutions to existing clients, driving 25% growth across your accounts and 30%+ at strategic accounts
Contributing to our client service playbooks to enable repeatable success in delighting our clients
Harvesting case studies, references, and logo uses to support the development of marketing materials to align with solution selling for targeted client needs while establishing a repeatable sales process
Documenting and communicating the needs of our clients and aligning our efforts to solve their problems—at project start and throughout the lifetime of the relationship
Building trusted relationships with client stakeholders—from engineering managers to Directors, Vice Presidents of Engineering, and C-level executives—through regular interactions demonstrating progress, value, and results
Provide inputs into the Test Double staffing process—defining clear client needs, expanding teams, supporting engagement changes, agent time off, and agent rotations
Support and coach other client partners, delivery leaders, sales leaders, and other employees to grow skills, share knowledge, and explore growth opportunities
Cultivating feedback loops between clients and agents, conducting business reviews with clients, and identifying better solutions and approaches
Collaborating to develop and execute internal strategic initiatives to help Test Double scale operationally
Providing transparency in your sales efforts and revenue forecasts through timely documentation, forecasting, and CRM tools
Manage consistent financial processing through timely accuracy and delivery of invoices
Model Test Double’s mission, values, and culture for our clients and agents
Qualification
Required
Proven success in leading the successful delivery of software consulting engagements as an Account Manager, Client Partner, or Delivery Lead
Demonstrated ability to manage up to $25M in portfolio revenue, while meeting or exceeding annual revenue goals, growing key clients by 20 to 30% annually, and maintaining target profitability
Experience with innovative and thought-provoking approaches to upselling clients to higher valued solutions
Demonstrated ability to build engaging and authentic relationships with technical and non-technical client stakeholders based on trust and empathy
Extensive experience partnering with delivery teams to ensure we are meeting our clients' expectations and identifying opportunities for leaving our clients better off
Experience working with engineers to balance stakeholder expectations and deliver quality software, while guiding the client away from compromising long-term quality
Comfortable with a healthy amount of ambiguity by focusing on iterative progress
Benefits
Remote First - Work from anywhere within the US or Canada
Time off: 5 weeks flexible time off (vacation & sick time) + 10 Paid Holidays, 2 week sabbatical after 5 years
Company Ownership: ESOP Employee stock ownership program - Test Double is 100% employee owned
Family Support: 8 weeks paid parental leave at 100% of salary, plus additional unpaid
Retirement: Company Contribution of 3% of salary to (401k)
Continuing Education: 1 week of conference attendance (and up to $3,000 of expense)
Health: Premium health/dental/vision insurance (80-100% covered)
New computer hardware purchase every 3 years
Co-working space reimbursement (1/2 rent up to $500 monthly)
Company-wide in-person retreat every ~2years
Short and Long Term Disability
Life Insurance
Company
Test Double
Great software is made by great teams. We build both.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Kaufman
President and CEO
Justin Searls
Co-Founder
Recent News
The Business Journals
2024-02-10
The Business Journals
2023-12-23
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