Tort Intake Professionals · 6 hours ago
Quality Assurance Specialist - Phoenix
Phoenix,AZ,US
Full-time
Onsite
Entry, Mid Level
$25/hr - $25/hr
2+ years expTort Intake Professionals is committed to justice and compassion, helping individuals during challenging times. The Quality Assurance Specialist will audit and refine client case profiles, ensuring accuracy and completeness while maintaining high standards for legal partner reviews.
Outsourcing/Offshoring
Responsibilities
Receiving inbound live transfers and reviewing call recordings to verify client information for accuracy
Place targeted outbound calls to retained clients regarding highly sensitive matters, including cases involving sexual abuse, to clarify information and resolve potential issues with care and professionalism
Ensuring compliance with qualifying criteria and rewording notes for clarity to enhance communication effectiveness
Provide comprehensive responses to inquiries, confirm understanding, and foster a positive, professional, and collaborative team environment
Contribute to department projects when needed and meet individual objectives when assigned
Thrive in a fast-paced environment and adapt to updates made to case criteria
Update information throughout multiple programs and spreadsheets, with concise and surefire precision
Qualification
Required
High school diploma or equivalent required; Associate's or Bachelor's degree preferred
2+ years of previous experience in intake, quality assurance, auditing, as a Paralegal, legal secretary, in a legal assistant capacity, or in a related field
Must be available to work at least one weekend day or evenings as part of a set schedule
Proficiency in navigating multiple Customer Relationship Management (CRM) systems
Exceptional oral and written communication skills with strong command of grammar and punctuation
Ability to speak with individuals in a productive and professional manner, demonstrating empathy when necessary
Strong attention to detail — Having the ability to catch errors and mistakes on case files
Competence in addressing delicate subjects, such as sexual abuse, with professionalism and sensitivity
Excellent typing skills and adeptness in note-taking
Preferred
Associate's or Bachelor's degree
Benefits
Comprehensive Health Coverage – Medical, dental, and vision plans tailored to support your wellbeing
Paid Time Off – Generous PTO to help you recharge
Company
Tort Intake Professionals
At Tort Intake Professionals, we have one mission: Turning your leads into cases.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase