Remx · 15 hours ago
Customer Service Agents
RemX is seeking Customer Service/Call Center agents in Knoxville TN. The role involves managing customer interactions and processing payments while ensuring a professional phone presence.
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Responsibilities
Update payment statuses using our CRM-based software
Escalate issues to team leads in a timely manner
Process payments through carrier web portals
Complete payments via automated phone systems
Assist with payments by speaking with carrier customer service representatives
Manage and track daily workload to meet expectations
Qualification
Required
High school diploma or at least three (3) years of comparable experience
Calm, pleasant, and professional phone presence
Confident verbal communication
Strong command of spoken English
Ability to stay organized and focused