Zurich North America · 7 hours ago
Project Manager - End User Computing
Schaumburg, IL
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $181K/yr
6+ years expZurich North America is a leader in risk management, and they are seeking a Project Manager for End User Computing. The role involves leading cross-functional initiatives to modernize workforce computing experiences, ensuring project delivery aligns with business outcomes and complies with security standards.
CommercialFinancial ServicesInsurance
Responsibilities
Plan and execute EUC projects using agile/iterative methodology; drive detailed project schedules, dependencies, and resource plans across engineering, platform, security, service desk, and vendor teams
Translate business outcomes into technical deliverables for endpoint, VDI, image/patching, application packaging, group policy, and device lifecycle processes
Lead readiness (communications, training, pilots), manage change advisory board submissions, and ensure nondisruptive deployment to production users
Identify and mitigate risks; ensure adherence to security baselines (Zero Trust, MFA, EDR), privacy/regulatory obligations, and audit requirements
Establish project budgets and forecasts; manage statements of work (SOWs), vendor performance, and cost optimization
Define support models, SLAs, and monitoring; document runbooks; transition solutions to Operations/L3 teams with measurable success criteria
Maintain transparent status and benefit tracking; facilitate decisions with I&O leadership; align with Portfolio/PMO governance
Analyze EUC service metrics and incident trends; sponsor backlog items that improve stability, performance, and user experience
Qualification
Required
Bachelors Degree and 6 or more years of experience in the Communications or Project Management area OR
High School Diploma or Equivalent and 8 or more years of experience in the Communications or Project Management area
Experience in strategic and operational consulting or business systems integration
Preferred
Experience managing IT infrastructure or EUC projects (multisite or global preferred)
Demonstrated delivery of endpoint or VDI initiatives (Windows/macOS, AVD/Citrix, AWS Workspace, Intune/MAM)
Strong grasp of service management (ITIL v3/v4), change/release practices, and operational readiness
Proficiency with project tooling (MS Project or equivalent, Azure DevOps/Jira, ServiceNow, Power BI/Excel)
Excellent presentation skills with the ability to develop clear, concise, executive ready reporting for senior leadership (dashboards, heatmaps, status summaries, and decision briefs)
Experience with modern identity and security: Entra ID/Azure AD, Defender for Endpoint, Conditional Access, BitLocker, GPO/Intune policy
Background in application packaging and software distribution; image engineering and feature updates (WUfB)
Certifications: PMP/PMIACP/Prince2, ITIL Foundation, AZ140 (AVD) or CCEV (Citrix), Microsoft 365 certs
Experience in regulated industries with strong audit/compliance demands
Excellent communication, stakeholder management, and vendor negotiation skills
Benefits
Short-term incentive bonus eligibility set at 15%
Competitive pay and comprehensive benefits for employees and their families
Company
Zurich North America
Zurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
James Bracken
Chief Financial Officer
Ann Chai
Chief Risk Officer
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