NEOGOV · 1 day ago
Benefit Programs Specialist I
VA 23219, VA
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $71K/yrThe City of Richmond is seeking a highly qualified candidate for the Benefit Programs Specialist I position within the Department of Social Services. This entry-level role involves determining eligibility for various social services government assistance programs while providing exceptional customer service and support to clients.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility
Explains nature of temporary assistance benefit programs and determines reasons and need for assistance
Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability
Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy
Computes assistance plans
Determines the need for and amount of allowances for special circumstance items
Evaluates such social factors as education, work experience, and levels of social functioning; and
Evaluates employability of clients and explores potential sources of income
Handle changes in client status by updating information on systems and adjusting benefits
Referring customers to other resources/services within the City and outside agencies
Educating customers on their rights and responsibilities
Verifying information through correspondence, telephone and in-person interviews
Preparing case narratives/documentation
Performing other related duties as required
Qualification
Required
Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation
Demonstrated skills in Microsoft Office Suite; social perceptiveness; conflict resolution; record keeping; basic mathematical computation; Reading comprehension; effective oral and written communication and customer service
Demonstrated ability to communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations
High school diploma supplemented with additional training and related work experience
An equivalent combination of training and experience which provides the required knowledge, skills and abilities may be used to meet the minimum qualifications of the classification
None required
Preferred
Bilingual experience is preferred
Benefits
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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