Dubber · 1 day ago
Customer Success Representative - Channel
US
Full-time
Onsite
Mid Level
3+ years expDubber is the world's leading conversation platform used by some of the world’s largest communication networks. As a Customer Success Representative - Channel, you will serve as a trusted point of contact for Dubber partners and their customers, ensuring they receive timely, accurate, and high-quality support throughout their journey with Dubber.
Communications InfrastructureSaaSService IndustrySoftware
Responsibilities
Serving as a primary customer service and support contact for Dubber channel partners and their customer-facing teams
Building and maintaining strong relationships with partner support and sales teams to ensure consistent, high-quality customer experiences
Understand the products, packages, incentives of the core products sold by sales teams and channel partners and then demonstrate how Dubber subscription packages can dramatically improve their results
Assisting partners with customer onboarding, account setup, product usage questions, and ongoing service needs
Responding to partner and customer inquiries via phone, email, and other communication channels in a timely and professional manner
Work with partners and internal Dubber teams to identify churn risk customers as well as upsell opportunities
Troubleshooting issues and coordinating with internal teams (Sales, Support, Product, Engineering, and Marketing) to drive resolution
Educating partners on Dubber products, features, and best practices to enable effective customer support
Documenting customer interactions, service requests, and resolutions accurately within CRM and support systems
Identifying recurring issues or process gaps and proactively recommending improvements to enhance partner and customer satisfaction
Supporting partner success by ensuring Dubber is easy to do business with and consistently delivers value
Qualification
Required
3+ years of experience in a customer service or customer success role, preferably within a SaaS or telecommunications environment with a focus on retaining and growing accounts
Experience working with channel partners or supporting indirect sales / partner-led customer models
Experience working with customers to ensure renewal, prevent churn, and help with growth and upselling
Strong communication skills with the ability to deliver clear, empathetic, and solutions focused responses via phone, email, and digital channels
You are tech savvy and have the ability to learn new systems quickly such as Salesforce (or other CRM platforms), Support Ticketing Systems, and Dubber's platform
Experience working in a fast paced, startup or high growth environment is a plus
You understand how to communicate and drive compelling conversations via phone, email, social or other communications channels
Bilingual Spanish/English highly preferred
Benefits
Competitive salary
Collaborative and supportive teammates
Company
Dubber
Dubber is the world's #1 provider of cloud-based call recording and voice AI.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$30.81MKey Investors
Thorney Investment
2024-03-15Post Ipo Debt· $3.28M
2019-04-02Post Ipo Equity· $22M
2014-12-15IPO
Leadership Team
Matthew Bellizia
Chief Executive Officer
Iain McCowan
Director - AI
Recent News
2025-12-19
2025-10-22
Company data provided by crunchbase