City of Phoenix · 1 day ago
Water Customer Services Supervisor I
Phoenix, AZ
Full-time
Onsite
Mid Level
$29.58/hr - $41.63/hr
4+ years expCity of Phoenix provides essential water and wastewater services to a large population, and they are seeking a Contact Center Supervisor I. The role involves planning, scheduling, and supervising a team that handles customer inquiries and escalated calls, ensuring high-quality service delivery.
Government
Responsibilities
Taking escalated calls
Supporting front line employees via phone, in person, and over chat
Providing coaching and quality feedback as well as corrective action when necessary
Processing customer requests over the phone, email and through online services
Qualification
Required
Four years of experience in a customer service utility environment, financial institution, or high volume customer contact center
One year of supervisory or lead experience
College level course work in data processing, business communications, supervisory practices, or related field
Other combinations of experience and education that meet the minimum requirements may be substituted
All finalists for positions are subject to a criminal background check applicable to the department or position
Preferred
Bi-lingual in Spanish
Supervisory experience in a high-volume call center
Experience in contact center operations, people, and performance management
Experience in a customer service phone/contact center environment where your primary priority was handling escalated customers/situations
Benefits
Traditional pension with employer and employee contributions, click here for more details: Pension Information
401(a) and 457 plans with employer contributions
Choice of generous medical HMO, PPO, or HSA/HDHP plans
Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
Wellness incentive of up to $720 annually
Dental, vision, and life insurance options
Employer paid long-term disability
Free Bus/light rail pass
Tuition reimbursement program up to $6,500 per year
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
Federal Student Loan Forgiveness offered through Savi
Company
City of Phoenix
Phoenix is Arizona’s capitol and the sixth largest city in the United States, with more than 1.5 million residents and growing.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ajay Joshi
Deputy Chief Information Officer
Brandie Reynolds
Assistant Chief Information Officer
Recent News
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2025-09-22
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