Metro Supply Chain · 10 hours ago
Director of Operations
US
Full-time
Onsite
Director/ExecutiveMetro Supply Chain is seeking a Director of Operations for the US Region in the Retail and Consumer sector. This role is responsible for overseeing multi-site operations, ensuring safety, service, performance, and financial results while delivering exceptional customer service.
LogisticsSupply Chain ManagementTransportation
Responsibilities
Interact regularly and communicate proactively both internally and externally, to resolve process and operations issues promptly, optimize results, and create successful collaborative environment
Provides a single point of contact for customer communications and becomes the coordinator for all information in terms of activity and act as our organization’s representative
Understand and Identify escalation points within customer resolution
Provide cross-functional team leadership in achieving KPI’s related to Safety, Quality, On-Time Delivery and Cost
Responsible for weekly, monthly, and quarterly reports and presentations on activities, cost and issues
Participates in development of capital spending budgets for operations facilities and equipment, and ensure projects are completed in accordance with the budget
Review, analyze and prepare reports, records and directives, and confers with managers/supervisors to obtain data required for planning activities
Supports operations utilizing Warehouse Management System (WMS)/PackManager System and related operating/information systems to improve productivity, streamline distribution processes, and achieve operating performance objectives
Develop and lead management staff by active coaching and training while cultivating a collaborative team culture, creative problem solving, and results driven operations
Participate in recruiting, retaining, and developing, top talent for Senior Leadership Team
Oversee and maintain procedures for ensuring managers and supervisors have appropriate practices and controls in place to ensure a safe and secure workplace for employees in conjunction with the safety and human resources departments
Work with the team to establish manufacturing standards for cost control and waste reduction, oversee the design, development, communication and implement manufacturing best practices
Demonstrate foresight and vision in identifying opportunities for expansion and improvement of Operations
Develop plans that provide for adequate, cost-effective capacity to support company growth and customer volume
Develops short-term and long-term functional operating plans (goals, objectives, action plans, and budgets)
Implementing improved processes and management methods to generate higher ROI and workflow optimization
Manage process changes, enhancements and modifications to facilitate implementation of new or improved business practices
Communicate to department heads of such changes and modifications using appropriate communication tools
Participate in strategic planning and business plan development
Ensure that environmental programs are in place and managed effectively through practices and controls
Develop and execute strategic plans for each operation for continuous improvement and lean initiatives
Qualification
Required
Bachelor's degree in logistics, or related field
Proven senior operations leadership experience within retail, consumer, distribution, or similar environments
Excellent communication and interpersonal skills –
Thorough knowledge of company equipment
Excellent organizational and analytical skills, proactive problem solving
Ability to manage confidential information
Excellent time management and organization skills
Service oriented with strong customer interaction skills and commitment
Excellent computer skills in M.S. software applications
Strong analytical skills with the emphasis on financial reports
Exceptional planning skills
Company
Metro Supply Chain
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations.
Founded in 1974
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2005-11-30Acquired
Leadership Team
Chris Fenton
Group President and Chief Executive Officer
Mathieu Descheneaux
Chief Financial Officer
Recent News
2025-10-22
The Philadelphia Inquirer
2025-09-19
Company data provided by crunchbase