Kitchen Kettle Village · 1 day ago
Assistant Captain - The Country Life
Intercourse, Pennsylvania, Intercourse, PA, US
Full-time
Onsite
Mid Level
$18/hr - $18/hrKitchen Kettle Village is a family-owned business that has been operating since 1954, and they are seeking an Assistant Captain for The Country Life Shop. The role involves leading a team in a retail environment, ensuring guest satisfaction, and maintaining high standards of product knowledge and store organization.
Food and BeverageRetailSales
Responsibilities
Accurately handle all monetary transactions; open/close registers and reconcile cash
Proficiently use the POS system and custom furniture processes
Train and support team members on POS, product lines, and guest service
Open, close, and maintain Country Life standards, including cleanliness and organization of sales floor, cash wrap, back stock, and storage areas
Maintain expert knowledge of all Country Life product lines, including custom furniture, to assist guests and train team members
Support team member onboarding, coaching, development, and disciplinary conversations with the Captain
Ensure guest satisfaction by greeting guests, sharing product knowledge, resolving issues with Leap and World Class Service, gathering feedback, and providing Village/local attraction information
Update operational logs (Special Orders, Cleaning, Opening/Closing, First Aid, etc.) and complete and distribute the Daily Report
Help plan and recommend periodic Country Life shop parties and ensure team readiness for guest service
Collaborate with other retail Captains and Assistants to support a total retail approach within the Village
Perform other related duties as assigned
Qualification
Required
High level of confidentiality and ethical conduct
Communication / guest focus
Problem solving skills
Diversity and inclusion
Results driven
Attention to detail
Stress management / composure
Strong organizational skills and coachability
Computer skills: Microsoft Excel, Outlook, and Word
Ability to adapt to a changing environment
Design, color, and texture skills
Benefits
Medical, Dental, Vision
401(k)
Paid Time Off
Penn Medicine HealthWorks
Wellness programs
Scheduling flexibility for work/life balance
20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
Learning and development opportunities
Company
Kitchen Kettle Village
Kitchen Kettle Village is a seller of homemade baked foods and meat.
Founded in 1954
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Kmieczak
Chief Financial Officer
Company data provided by crunchbase