Heritage FS, Inc. · 8 hours ago
Customer Service Representative - Heritage FS - Gibson City, IL
Gibson City, IL
Contract
Onsite
Entry Level
$42K/yr - $47K/yr
1+ years expHeritage FS, Inc. is a company committed to excellence in agricultural and energy-related products. The Customer Service Representative will provide customer service and administrative assistance, focusing on warehouse billing, inventory management, and supporting the warehouse manager and other personnel.
AgricultureFarmingFuelService Industry
Responsibilities
Meets and greets customers and visitors
Compiles data and prepares invoices by gathering purchase orders, sales tickets, delivery tickets and load-out documents for billings using computer-based programs and software
Ensures accurate pricing and maintains record of current price lists
Posts billing transactions to accounting records and ensures accurate and consistent billing methods
Maintains and reconciles inventory by reviewing shipping documents and bill of ladings to verify product received/returned and transferred in/out and enters product movement
Coordinates physical counts of inventory, reconciles inventory variances, and posts inventory transactions
Receives and records paid on accounts and prepares and balances daily deposits to sales report. Ensures daily credit of deposit to company's bank account
Ensures purchase orders and bills are transmitted to main office
Maintain files of certification on part time/full time help
Monitor and keep file on spray license for custom applicators and custom operators
Coordinates, schedules, and prepares for meetings as requested
Answers phone and communicates with appropriate personnel to resolve customer inquiries in a timely manner
Demonstrates a high degree of professionalism at all times and ability to maintain confidentiality
Pays close attention to detail, prioritizes work daily and displays organization skills to keep up with continuously changing demands
Assists managers and sales staff with marketing activities
Occasionally may be asked to drive and run local errands
Performs other duties as assigned
Qualification
Required
Normally requires a high school diploma or equivalent and 1-2 years of related work experience
Proven team building skills and the ability to work independently and in a team-oriented environment
Proven professional communication, customer service, persuasion, and presentation skills
Must be organized and have problem-solving skills
Proven computer skills and the ability to use the computer to enhance employee productivity is a must
Must have and maintain a valid driver's license
Must be able to work hours beyond those considered normal
Ability and willingness to participate in required training
Benefits
Defined benefit pension plan
401k plan
Paid time off (PTO)
Support for continuing education
Medical insurance
Dental insurance
Vision insurance
Life insurance
Accident insurance
Critical illness insurance
Disability insurance
Hospital indemnity insurance
Identity theft protection
Generous paid time off (PTO)
Paid holidays
401(k) plan with company matching
Free Employee Assistance Program (EAP)
Company
Heritage FS, Inc.
Heritage FS is a locally owned agricultural cooperative serving producers in Ford, Iroquois, Kankakee, Will and DuPage counties in Northern Illinois.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.25MKey Investors
U.S. Department of Agriculture
2023-08-30Grant· $0.25M
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