Thinkit Resources · 1 day ago
IT Operations Manager
Atlanta, GA
Full-time
Hybrid
Mid, Senior LevelThinkit Resources is seeking an experienced and motivated IT Operations Manager to join their growing team. In this role, you will manage IT operations across the US and Canada, coordinate staff, oversee service desk management, and ensure adherence to global IT policies.
Staffing & Recruiting
Hiring Manager
Robert Smith
Responsibilities
Manage and coordinate IT Operational Staff throughout the US and Canada
Establish and build our IT Operations Team
Collaborate closely with the IT Director, Director of IT Development, IT Operations Manager LATAM, and Group IT Operations Director in Europe
Oversee the management and distribution of Service Desk tickets (Levels 1, 2, and 3)
Handle hardware procurement, setup, and decommissioning
Ensure all IT assets are accurately recorded in Jira Asset Manager
Manage projects and track progress using Jira
Maintain thorough documentation of all processes in Confluence, ensuring adherence to global IT operational policies
Participate in mergers and acquisitions across the US & Canada
Qualification
Required
Proven experience in team management, escalation management, and service provider management
Strong background in order, invoice, and license management
Skilled in central consolidation of IT projects and understanding project interdependencies
Experience implementing corporate guidelines and ISO processes
Completed degree in Computer Science or comparable training/experience
Managerial experience in IT support and infrastructure
Demonstrated ability in project management and leading teams
Strong communication and teamwork skills with a hands-on approach
Broad IT operations knowledge, with experience in Microsoft RDP, Azure, Networking, and Atlassian Jira
Company
Thinkit Resources
Welcome to Thinkit Resources Thinkit Resources are an international recruitment company with more than 30 years of experience providing niche skilled senior consultants in the field of IT, Commercial, Technology and Telecoms.
Founded in 2013
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase