Crossing Hurdles · 2 hours ago
Client Success Manager
New York, NY
Full-time
Onsite
Entry, Mid Level
$90K/yr - $125K/yr
2+ years expCrossing Hurdles is a global recruitment firm that partners with a fast-growing startup focused on helping venture-backed companies wind down. They are seeking a Client Success Manager to own a dedicated portfolio of clients throughout the lifecycle of a company wind-down, providing support and executing critical operational steps.
Staffing & Recruiting
No H1B
Responsibilities
Own a dedicated portfolio of clients throughout the full lifecycle of a company wind-down
Act as the primary point of contact via email, tickets, and phone, delivering fast, empathetic, and accurate support
Execute critical operational steps such as regulatory filings, asset transfers, account closures, and capital distributions
Onboard new clients and guide them through complex, multi-step workflows
Develop deep subject-matter expertise in corporate dissolutions and explain complex processes in simple terms
Maintain high CSAT/NPS and meet strict SLAs for responsiveness and accuracy
Identify operational gaps and collaborate with Product, Engineering, and GTM teams to improve workflows and client experience
Create and maintain educational content for the help center
Qualification
Required
2–4 years of experience in customer success, client operations, or customer support
Highly organized with strong attention to detail and the ability to manage multiple high-stakes workflows
Comfortable operating independently and making judgment calls in ambiguous situations
Strong written and verbal communication skills
Experience working cross-functionally with Product, Engineering, and Operations
Willingness to work onsite full-time in New York City
Company
Crossing Hurdles
At Crossing Hurdles, we specialise in customised recruitment and staffing solutions designed to drive success for businesses and professionals.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase