Capps Plumbing and Sewer, Inc. · 1 month ago
TJJD - IT Support Specialist III - IT Customer Support - (MCL) -55023
Texas-MartWork Locations
Full-time
Onsite
Mid, Senior Level
4+ years expCapps Plumbing and Sewer, Inc. is part of the Texas Juvenile Justice Department, and they are seeking an IT Support Specialist III. The role involves providing technical support and training for IT systems used in high-security correctional facilities, ensuring timely resolution of work requests and maintaining network security.
CommercialCustomer ServiceProperty ManagementResidential
No H1B
Responsibilities
Provides technical support for agency employees and other end users to ensure that work requests and needs are appropriately addressed, documented and resolved in a timely fashion
Provides user support and training to staff for use of PC, laptops, projectors, printers, phones, DVR, videoconference and other IT business related technology
Coordinates with facility IT lead to ensure standard configuration, deployment and repair of IT related technology
Assists with maintaining communication and network security, including network logons, and reports any communication/network security violations; providing information regarding availability of assigned LAN/WAN/Security system; and ensuring proper disposal and documentation of agency hard drives and related media
Assists in the development of solutions and aids in researching and resolving escalated problems, which may include the most complex and/or critical technical problems
Assists with performing updates on inventory records for technology equipment at assigned sites, including all IT infrastructure as well as equipment issued to staff
Reports any presence or perception of racial, ethnic, and/or gender disparities
Performs a variety of related duties not listed, to be determined and assigned as needed
Performs all duties in compliance with agency safety policies and procedures:
Reports safety hazards and corrects hazards when possible
Completes required documentation in the event of an accident/injury within requested time frames
Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies
Qualification
Required
Associate's degree or technical school certification in information systems or related IT related field
Two (2) years of full-time wage-earning experience that may be a combination of the following: network or computer support; IT Help Desk; supporting a LAN or WAN, and IP communication environment; troubleshooting PC problems; or installing and maintaining PC software applications or related tasks
High School diploma or equivalent
Four (4) years of full-time wage-earning experience that may be a combination of the following: network or computer support; IT Help Desk; supporting a LAN or WAN, and IP communication environment; troubleshooting PC problems; or installing and maintaining PC software applications or related tasks
Ability to pass a Criminal Background Check
Ability to communicate effectively, orally and in writing
Ability to adhere to standards, policies and procedures to maintain the security and integrity of agency information technology systems
Ability to recognize, analyze, and resolve network problems
Ability to develop and implement work objectives
Ability to work independently and collaboratively with all stakeholders and maintain a professional, courteous demeanor
Ability to coordinate and work in a team environment
Ability to prioritize and manage multiple tasks; plan, organize, and coordinate work assignments; and meet deadlines
Ability to process information logically, make decisions, and demonstrate the soundness of those decisions
Ability to follow ethical standards and enforce agency policies
Ability to establish and maintain effective working relationships with others
Ability to work in excess of 40 hours per workweek, be on-call 24/7, and travel occasionally
Preferred
Bachelor's degree with major course work in Information Technology or related field
Experience providing IT support in government or correctional environments
Two years of customer service experience in an IT environment
Benefits
Retirement plan
Paid group health & life insurance for employee
Paid holidays
Paid vacation leave
Paid sick leave
Longevity pay
Educational assistance program
Employee assistance program
Dental
Vision
Optional Life Insurance
Voluntary AD&D Insurance
Dependent Health & Life insurance
Health & Dependent care flexible spending accounts
Hazardous duty pay
Career ladder advancements
Free meals while on duty
Company
Capps Plumbing and Sewer, Inc.
Capps Plumbing and Sewer is a family-owned and operated plumbing business serving Chicago's north and northwest suburbs for 30 years.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joe Capps
Owner and Co-Founder
Recent News
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