Planned Parenthood Northern California · 6 hours ago
IT Technician - Concord, CA (On-Site)
Concord Administration Office, Concord, CA, US
Full-time
Onsite
Entry Level
$32/hr - $38.25/hr
4+ years expPlanned Parenthood Northern California (PPNorCal) is seeking an IT Technician in their Concord Admin office. This role is responsible for providing remote and on-site end user support and technical assistance, including troubleshooting hardware and software issues, managing user accounts, and maintaining IT inventory.
Hospital & Health Care
Responsibilities
Provides onsite support to staff at designated Health Center/office locations and checks in regularly with health center staff to ensure technology needs are being met
Creates and manages new user accounts in Active Directory/Exchange, EPIC, Raiser’s Edge, and Great Plains. Assigns account security permissions appropriate as per user role and title
Orders information technology equipment and supplies through approved vendors. Uses purchase order procedures to track approved purchases and submits appropriate paperwork to supervisor for approval and payment
Updates the Inventory Database with adds, moves, and changes to the IT inventory for PCs, thin clients, laptops, cell phones, printers, faxes, monitors, software, and telecommunication equipment. Accountable for maintaining an accurate inventory of all equipment for assigned locations
Troubleshoots and resolves issues with Citrix Xen Desktop, thin client, and related technologies in the health Centers
Installs computer hardware and peripheral components such as monitors, keyboards, printers, scanners and disk drives at health centers and administrative offices
Creates system install images and uses the golden image for installation of multiple workstations and laptops
Maintains and administers devices adds/moves/deletes on wireless networks and ensure device integrity on the wireless networks
Installs software onto workstations upon user request and funding approval. Loads only licensed and approved software onto company provided equipment
Responds to helpdesk calls, emails and in-person requests. Remotely troubleshoots hardware and software issues. Refers trouble tickets to Tier-3 support for further research and investigation when appropriate
Setup and troubleshooting of RFID devices for staff in health centers with single sign-on using Imprivata
Regularly updates customers on the status of their tickets and service requests. Updates Track-It tickets as per current departmental SLA, with a meaningful update on current status. Documents roadblocks and progress on tickets even though work effort may not yet be completed. Provides updates, status, and completion information to supervisor, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
Provides telecommunication support for voice-over-IP (ShoreTel) system, and iPhone or other smartphone technology
Install, configures, and troubleshoots network switches, PCs, peripherals, and UPS equipment
Instructs customers in use of equipment, software, and shared drives. Provides training to staff on the use of the PPNorCal intranet. Leads or assists with the IT Orientation overview for new staff
Supports the Senior Systems Administrator by performing minor administrative functions related to server management, SharePoint administration, basic VMware, Active Directory and Office 365 maintenance
Keeps supervisor informed of escalating issues and service interruptions
Supports video and voice conferencing technologies including Zoom and Teams
Replaces or removes insecure, defective, or outdated software packages
Refers warranty hardware problems to service personnel for correction
Ability to work on weekends and/or evenings
Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment
Qualification
Required
Associate degree (A. A.) or equivalent from two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to effectively present information and respond to questions from groups of managers, and customers
Ability to calculate figures and amounts such as discounts, percentages, and area
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written or oral form
Broad knowledge of Microsoft Office Suite and Office 365
Experience with Active Directory and Group Policy
Familiarity with SharePoint, Microsoft Exchange, Symantec Antivirus, Symantec Ghost, VMware, Citrix XenApp / XenDesktop, and Desktop Central
Thorough knowledge of the use of the internet, Intranet, and the use of shared drives
Ability to use Citrix, Zoom and Track It software, with the ability to coach staff on the use of the various software used at the agency
Must have reliable automobile transportation and a valid California Driver's License and insurance
Skill in problem resolution, establishing work priorities and meeting deadlines
Strong customer service skills with all user contacts
Ability to communicate efficiently and effectively with all levels of contact, both verbally and in written formats
Ability to work with little direction and manage multiple projects simultaneously
Knowledge of technical terms and computer hardware and software troubleshooting
Ability to produce detailed technical documentation
Ability to describe technical issues using non-technical terminology
Ability to take technical instruction from others to perform various computer operation duties
Ability to work independently as well as in a team-oriented capacity
Preferred
Experience supporting Raiser's Edge, Great Plains and EPIC software is preferred
Prior experience in a health care setting is preferred
Benefits
100% employer-paid medical insurance for full-time employees
75% coverage for dependent children
25% coverage for spouses/domestic partners
Dental and vision insurance
Employer-paid life and long-term disability coverage
Earned time off (ETO) and paid sick time accrued based on hours worked
A 403(b) retirement plan with up to 4% employer match after 12 months
10 paid holidays plus 2 floating holidays each year
Company
Planned Parenthood Northern California
Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status or any other irrelevant dimension of diversity.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gilda Gonzales
President and CEO
Sara Kennedy, MD, MPH
Chief Operating Officer
Company data provided by crunchbase