Abacus Service Corporation · 1 month ago
Phoenix, AZ - IT - AZGFD - Support Services - Technical Support - Level 1 Service Desk Analyst
Phoenix, AZ
Full-time
Onsite
New Grad, Entry LevelAbacus Service Corporation is seeking a Level 1 Service Desk Analyst to provide day-to-day support for internal and external clients. The role involves managing support requests, maintaining service standards, and contributing to the development of documentation and procedures.
Health CareInformation Technology
Responsibilities
Provide first level support for inbound incidents and service requests from internal and external end users
Manage the technical support email inbox
Maintain end to end responsibility for customer support needs providing timely, reliable, and courteous service
Assist with the development and improvement of work instructions, procedures, standards, and documentation
Answer inbound phone calls from internal and external clients
Maintain appropriate level of skills to handle incidents and requests in line with established service levels
Provide feedback of intelligence gained through customer interactions
Professionally respond to telephone calls, emails, chats, and voicemails for customer support
Qualification
Required
Exceptional attendance is a must
Innovative, team-oriented problem solver
Strong commitment to providing quality service
Excellent interpersonal, negotiation and communication (verbal and written) skills
Excellent organizational, time management, and follow through skills
Ability to manage multiple competing priorities
Unwavering commitment to providing customers with an exceptionally high quality experience
Customer support experience
Answering client phone calls and active listening
Responding and adapting to different types of characters
Multi-tasking, prioritizing, and managing time effectively
High School Diploma
Preferred
Technical writing experience
Knowledge of legacy, existing, and new PC hardware and software technology
Experience in an IT environment and end-user support role
Working with Google Suite and Google Email
Remotely troubleshooting networking, server, and end user desktop incidents
Experience with incident management and service request processes
Associate's or bachelor's degree in computer science, information systems, or similar
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
Founded in 2004
201-500 employees
H1B Sponsorship
Abacus Service Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (2)
2022 (2)
2021 (4)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase