Salt River Project · 7 hours ago
Temporary Customer Service Representative Level 7-1
Tempe, AZ, US
Full-time
Hybrid
New Grad, Entry LevelSalt River Project (SRP) is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers. They are seeking a Temporary Customer Service Representative to assist customers with inquiries, resolve complaints, and manage account information effectively and efficiently.
Energy
No H1B
Responsibilities
Receives, researches and resolves inquires, complaints and requests from customers involving rates, policies, practices, procedures, and products and services. Customer contact may be written, by phone, in person or electronically
The research analysis, calculation and/or changes to customer account information (either electronically or manually) to allow the timely and accurate billing and/or collections for services rendered to customers
The research, analysis and/or changes to customer account information (either electronically or manually) to correct any errors on customer accounts, billing data or metering data
Performs the duties necessary to establish new accounts, market and administer services and programs, and coordinate with municipalities
The research, analysis and preparation of various entries, reports and statistics
The application of credit policies in accordance with Customer Services’ policies and procedures. Including the interpretation and application of the Rules and Regulations or other appropriate company policies
Research and respond to customer inquiries of payments, account balances, usage patterns and other account information. Customer contact may be written, by phone, in person or electronically
Initiate and/or complete in the system appropriate and timely field orders, field investigations or other orders as requested by customers or prescribed by policies and procedures
The processing, directing and dispatching of field personnel to affect the completion of filed orders, appointments and requests
Answer and handle customer outage contacts, including entering trouble orders
Perform cashiering duties that include accepting power and water payments, daily balancing of cash drawer, reconciliations and preparation of bank deposits
In the immediate absence of a business office supervisor, conduct normal daily operations and opening and closing of business offices in accordance with established policies and procedures
Inform customers of water ordering and delivery procedures and terminology
The input of information to the Miscellaneous Accounts Receivable system to effect the accurate recording and billing of receivables
The maintenance, filing and storage of paper or electronic customer information, customer ledgers and other customer records
Coordinates work with internal departments to accomplish tasks
Assist other representatives and perform other duties as necessary or assigned
Other duties as assigned
Employee must work safely and efficiently in the performance of their job duties. Must maintain effective working relationships with other employees, customers and the public. Must have the ability to understand and carry out oral and written instructions, and have the ability to accurately and legibly complete applicable paperwork. May be required to work a reasonable amount of overtime
Qualification
Required
A high school diploma, GED, or equivalent is required
Experience as a Customer Services Rep. or Customer Services Rep. Trainee or Administrative Clerk or General Clerk or equivalent
This position is for ENGLISH speaking Customer Service Representatives
Must reside in the Phoenix metro area as there will be occasions when you are required to report to one of our local facilities
You must be available to work any schedule, including weekends and holidays
Both 8-hour and 10-hour per day shift options are available after training and transition
New hires typically receive a schedule with a start time of 10:00am or later
All candidates must be legally authorized to work in the United States
Currently, SRP does not sponsor H1B visas. OPT, or other employment-related visas
Benefits
Medical benefits (CCP, PPO, or EPO)
Sick time accrual for full time temporary employees is up to 40 hours in a calendar year
401(k) plan with employer matching
Pension Plan (at no cost to the employee, after 1 year of service)
Access to a recreation and fitness facility
10 Employee Resource Groups for career development, community service, and networking
Choice of medical plans CCP, EPO and PPO. (All SRP employees must enroll in one of these plans.)
Paid sick time (1-hour sick time for every 30 hours worked)
401K with match
SRP Pension Plan
Employee Wellness
Company
Salt River Project
As one of Arizona's largest utilities, Salt River Project has delivered low-cost, reliable power and water for more than 100 years.
Founded in 1903
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
W
Ward Roadarmel
CRO
Recent News
Energy-Storage.News
2026-01-20
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