SupportNinja · 1 day ago
Technical Customer Support Representative
United States
Full-time
Remote
Entry Level
$16/hr - $16/hr
1+ years expSupportNinja is a company that provides customer support services, and they are seeking a Technical Customer Support Representative to assist customers with technical issues related to their products or services. The role involves troubleshooting problems, providing solutions, and ensuring customer satisfaction through excellent service.
Business IntelligenceManagement Information SystemsOutsourcing
Responsibilities
Provide basic technical support to customers who are experiencing technical issues with their products or services
Identify and troubleshoot technical problems, and provides timely and effective solutions to customers
Communicate technical solutions to non-technical customers in a clear and concise manner
Ensure accurate ticket triaging
Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed
Escalate complex issues to higher-level team members as necessary
Document customer interactions and technical issues in a customer relationship management (CRM) system
Provide excellent customer service to ensure customer satisfaction and loyalty
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed to resolve customer issues
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Support nursing homes and troubleshoot medical software
Qualification
Required
1 year of CSR experience is a must
6 months of experience in a technical support role - software and web application or any type of medical software troubleshooting
Good communication skills, both verbal and written
Proficiency in using computer applications and software
Preferred
Experience using a CRM is preferred
Any type of medical/schooling - coding and or billing
Benefits
Competitive compensation
Medical, dental and vision insurance
Paid time off, birthday leave
Opportunities for skills training and personal and professional development
Company
SupportNinja
SupportNinja is an outsourcing solutions for the worlds leading startups.
1001-5000 employees
H1B Sponsorship
SupportNinja has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$0.5M2021-02-08Acquired
2015-04-20Seed· $0.5M
Leadership Team
Craig Crisler
Chief Executive Officer
Recent News
Company data provided by crunchbase