San Diego Supercomputer Center · 5 hours ago
Front Desk/Call Center Specialist-Float Team - 138321
San Diego, CA
Full-time
Onsite
Mid Level
$27.49/hr - $34.17/hr
3+ years expSan Diego Supercomputer Center is a leading academic health system in the San Diego region. They are seeking a Front Desk/Call Center Specialist who will be responsible for customer service, registration, appointment scheduling, and insurance verification, while operating various systems to assist patients effectively.
Big DataDatabaseInformation Technology
Responsibilities
Under supervision, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification
Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services
Operate CRT to gain and input information
Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account
Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems
Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff
Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy
Other related duties as assigned, that could include ambulatory float assignments front desk and call center
Qualification
Required
Three (3) years of customer service experience
Experience with registration, appointment scheduling & insurance verification
Knowledge of third-party payors including federal, state and private health plans
Proficient computer skills and be able to work between multiple systems during calls
Excellent communication skills with the ability to communicate clearly both verbally and in writing
Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone
Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision
Proven problem-solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met
Preferred
One (1) year of EPIC & Cadence experience, or equivalent system
Call Center experience
Medical Assisting Experience
Company
San Diego Supercomputer Center
SDSC enables science and engineering discoveries through advances in computational science and data-intensive, high-performance computing.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
National Science Foundation
2024-12-05Grant
Leadership Team
Ilkay Altintas
Division Director, Cyberinfrastructure and Convergence Research and Education
Recent News
Inside HPC & AI News | High-Performance Computing & Artificial Intelligence
2025-10-31
Government Technology US
2025-09-12
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