Pursuit Collection · 3 hours ago
Director, Hotel Operations, Alaska Collection
Greater Anchorage Area
Full-time
Onsite
Director/Executive
10+ years expPursuit Collection is a hospitality and attractions company that connects people to iconic places through unforgettable experiences. The Director of Operations for Pursuit’s Alaska Collection is responsible for leading the onsite operations of lodging, restaurants, and attractions, focusing on transforming guest hospitality and enhancing employee engagement.
Adventure TravelProfessional ServicesTravel Agency
Responsibilities
Strategic Collaboration: Partner with the VP, Director of Health, Safety & Environment (HSE), and the Director of Maintenance & Engineering on developing and executing strategies, business plans, and goals for the Alaska Collection
Operational Leadership: Lead the operations managers across lodgings, attractions, and other ancillary businesses to achieve key performance indicators, including financial goals, guest satisfaction, employee engagement, and community involvement. Promote and lead a safety-first culture in all areas of operations
Team Empowerment: Provide leadership and coaching that fosters a solution-driven, continuously improving team culture
Talent Development: Collaborate with People & Culture (P&C) to meet staffing objectives, improve employee retention, and cultivate internal talent
Hands-On Leadership: Engage directly with details, processes, and procedures to identify issues, implement solutions, and drive operational improvements
Guest Experience Transformation: Oversee and guide efforts to enhance and transform the guest experience
Tourism Relationship Building: Develop and maintain strong relationships within the Alaska tourism industry to support the state as a premier destination
Operational Oversight: Regularly conduct walk-throughs of lodging, restaurant, and attraction facilities to inspire and lead on-the-ground leadership
Asset Management: Partner with the Director of Engineering & Maintenance to advance the management and improvement of physical assets
Accountability & Controls: Implement controls to ensure accountability, identify risks, and seize opportunities within operations
Financial Reporting: Provide regular reports on financial performance, including month-end results, future expense forecasts, and contributions to annual budget development
Communication with Leadership: Report business needs, operational challenges, and proposed solutions to the VP of Alaska weekly
Qualification
Required
10+ Years in Hospitality, Lodging, and Travel: Extensive experience in the hospitality industry with a track record of success in managing and improving lodging, restaurant, and attraction operations
Proven Leadership: Demonstrated leadership experience in world-class, market-leading hotels, with a focus on building and leading high-performing teams
Operational Excellence: Experience with best-in-class operating systems, training programs, and the management of large, complex hotel properties
Financial Acumen: Expertise in managing annual budgets, P&L statements, and capital budget requests, with a strong ability to forecast and manage financial performance
Guest Satisfaction: Proficiency with guest satisfaction platforms (e.g., Revinate, TripAdvisor) and the ability to analyze feedback, build actionable plans, and respond to concerns professionally
Experience in Remote or Challenging Environments: Understanding the unique challenges of operating in remote or seasonally dependent locations, particularly in Alaska or similar regions
Community Engagement: Proven ability to engage with local communities and build strong, positive relationships that benefit both the business and the surrounding area
Sustainability Practices: Familiarity with or experience in implementing sustainability initiatives, particularly those that align with the environmental and cultural sensitivities of Alaska
Crisis Management: Experience in handling crisis situations, including natural disasters, public relations issues, and operational emergencies, with a calm and effective approach
Regulatory Knowledge: Understanding of relevant local, state, and federal regulations, particularly those affecting the hospitality industry in Alaska, such as land use, environmental protections, and labor laws
Physical Requirements: Ability to walk, lift with assistance, stand, and reach are all daily requirements, with variable weather conditions across all seasons
Strategic Thinker: Ability to see the big picture and make decisions that align with both short-term goals and long-term strategic objectives
Passion for Alaska: Deep commitment to the state of Alaska and its communities, with a genuine interest in contributing to their growth and sustainability
Effective Communicator: Strong communication skills, capable of articulating ideas clearly and listening to others' perspectives
Pragmatic Problem-Solver: Able to dive into details when necessary, with a focus on practical solutions that improve operations and address challenges
Team-Oriented: Collaborative leader who values input from team members and fosters a culture of mutual respect and support
Resilient: Maintains a positive attitude and composure in the face of challenges, setting an example for others to follow
Customer-Centric: Strong focus on enhancing the guest experience, understanding that satisfied customers are key to success
Financially Savvy: Solid understanding of financial metrics and the ability to manage budgets effectively
Adaptable: Comfortable with change and able to adjust strategies and tactics as necessary to meet evolving business needs
Benefits
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Company
Pursuit Collection
Pursuit connects guests and staff to iconic places through unforgettable experiences that become inspiring stories to tell.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Samuel Auck
Chief Financial Officer
Recent News
Morningstar.com
2025-05-27
Denver Business Journal
2025-03-26
Company data provided by crunchbase