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Goodwill Industries of the Southern Piedmont · 2 days ago

Lead Computer Technician-Full-Time-The GRID GOC

Charlotte, NC

Full-time

Onsite

Entry, Mid Level

$19.55/hr - $19.55/hr

1+ years exp

Goodwill Industries of the Southern Piedmont is seeking a Lead Computer Technician to assist in the operation and management of a retail center. The role involves supervising store personnel, managing customer interactions, and ensuring the store's computer systems are well-stocked and functioning.

Corporate TrainingEmploymentNon Profit

Responsibilities

Supervises store personnel and store activities in the absence of/and at the direction of the Store Manager and the Assistant Manager; see Supervisory Responsibilities below

Opens and closes the retail store and performs all administrative and clerical duties including making bank deposits and securing the building at the direction of the Store Manager and in accordance with established guidelines

Issues refunds and resolves customer complaints

Answers questions from customers and assists customers with computer shopping needs

Ensures that customers receive prompt, courteous service

Answers Questions About Computer Systems And Accessories

Ensures that shelves are properly stocked with computers and computer accessories

Researches market value of computer equipment, prices computer hardware and software

Serves as a back-up cashier by processing customer transactions by ringing the sale on a cash register, collecting the payment, making change, bagging the merchandise, and thanking the customer

Trains cashiers on processing customer transactions

Reports known or suspected security and/or theft problems to the Manager, Assistant Manager or other member of management

Supervises store team members and store activities in the absence of/and at the direction of the Store Manager and Assistant Manager

Carries out supervisory responsibilities in accordance with the Agency's policies and procedures

Responsibilities include training team members; planning, assigning and directing work; addressing complaints and reporting circumstances to Store Manager or Assistant Store Manager

Provides back-up support to the Computer Technicians as needed

Performs other job-related tasks as assigned by the Store Manager and/or Assistant Store Manager

Qualification

Computer hardware knowledgeRetail experienceCustomer service skillsLeadership skills

Required

High school diploma or general education degree (GED) and one year of Goodwill retail experience or 2 years retail experience; or equivalent combination of education and experience

Previous computer hardware knowledge and game knowledge strongly preferred

Valid Driver's License (Class C), car insurance and reliable automobile

Benefits

Career development and skill training classes at no cost

Generous team member discount

Medical, dental, and vision insurance

Paid time off

Company

Goodwill Industries of the Southern Piedmont

Goodwill Industries of the Southern Piedmont provides job training and employment services.

Founded in 1965

Charlotte, North Carolina, USA

501-1000 employees

https://goodwillsp.org

Funding

Current Stage

Late Stage

Total Funding

unknown

Key Investors

Lowe's Foundation

2024-03-13Grant

Leadership Team

Jose Luis

Chief Operating Officer

Carola Cárdenas

Director, Workforce Partnerships and Outreach

Recent News

UPSTATE BUSINESS JOURNAL

Goodwill opens Clean Tech Accelerator training lab in Greenville

2025-07-19

UPSTATE BUSINESS JOURNAL

New to the Street: Auten’s Loft

2025-07-09

The Business Journals

Goodwill to open Rock Hill store, operations hub in April - Charlotte Business Journal

2024-04-26

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