Acclinate · 1 day ago
Customer Success Lead
Birmingham, AL
Full-time
Onsite
Entry, Mid Level
$65K/yr - $70K/yr
2+ years expAcclinate Inc. is the catalyst for health equity, using trust, technology, and community engagement to connect with the healthcare ecosystem. The Customer Success Lead will advocate for customers, ensuring they achieve desired outcomes and maximize product value by building relationships and driving adoption and retention.
Artificial Intelligence (AI)BiopharmaHealth CarePharmaceutical
Responsibilities
Onboarding and Adoption: Lead customer onboarding processes, providing comprehensive training and support to ensure successful product adoption
Relationship Management: Develop and maintain strong relationships with key customer stakeholders, acting as a trusted advisor and primary point of contact
Proactive Engagement: Proactively monitor customer health, identify potential risks, and implement strategies to mitigate them
Value Realization: Guide customers to achieve their desired outcomes by providing best practices, resources, and ongoing support
Advocacy and Feedback: Gather customer feedback and advocate for their needs within the organization, contributing to product development and improvement
Performance Tracking: Track key customer success metrics, analyze data to identify trends and areas for improvement, and report on performance
Internal Coordination: Collaborate with internal teams and third parties to ensure that customer activities are planned and executed in a timely manner and in accordance with the schedule
Performs other duties and projects as assigned
Qualification
Required
At least 2-5 years of experience in a customer success, project management, or clinical research role
Experience working in a startup or fast-paced environment
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Experience with project management tools, such as ClickUp
The ability to manage multiple customers simultaneously
A proactive approach to problem-solving and the ability to work independently
Benefits
Access to health, dental, and vision insurance plans, with the company covering half of the premium costs.
Access to 401(k)-retirement plan to help you secure your financial future.
Enjoy 22 paid holidays throughout the year.
Receive an educational stipend to support your ongoing professional development.
A technology allowance to keep you equipped with the tools you need.
Generous paid time off to recharge and maintain work-life balance.
Company
Acclinate
Acclinate leverages sustained engagement and AI-driven insights to empower communities to take actions for better health.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$13.46MKey Investors
Cencora VenturesGoogle for StartupsCox Enterprises Social Impact Accelerator powered by Techstars
2024-05-07Series A· $7M
2022-10-19Seed· $4.94M
2021-07-22Non Equity Assistance
Leadership Team
Tiffany Whitlow
Co- Founder & Chief Development Officer
Recent News
2025-12-02
2025-09-19
Company data provided by crunchbase