Ciena · 3 hours ago
Consultant, Sales Enablement & Technology
United States
Full-time
Remote
Senior Level
$121K/yr - $193K/yr
5+ years expCiena is a global technology leader on a mission to drive innovation and empower businesses worldwide. The Consultant, Sales Enablement & Technology will focus on improving customer engagement and refining the technology experience for Ciena’s global sales team, driving digital transformation and stakeholder alignment.
CollaborationDeliverySoftwareTelecommunications
Responsibilities
Partner with Sales, Marketing, PLM and various Operations business stakeholders to define your long-term product roadmap
Function as the primary liaison between the technical team and business stakeholders
Facilitate workshops with various business functions to drive consensus on complex cross-functional processes
Provide clear and regular progress updates appropriate for your management and wider business leadership
Treat internal launches like external product releases
Develop comprehensive Go-to-Market (GTM) plans for new tools, crafting compelling narratives that explain the 'why' behind changes and 'sell' the value to end-users
Collaborate with your stakeholders to refine the messaging and with your Sales Enablement colleagues on the change management and launch strategies
Manage the lifecycle of your sales technology features
Treat the internal tech stack (including CRM, Enablement, and Intelligence tools/platforms) as a suite of products, ensuring every feature delivers measurable value to the sales field
Own the product backlog for your scrum team
Objectively prioritize features and enhancements by weighing global stakeholder demands against technical capacity and business impact
Serve as a Product Owner in our Agile framework
Support your Agile Scrum Team’s daily standups, lead design and story grooming sessions and sprint retrospectives to ensure the development team has a steady stream of well-defined and ready work
Establish clear expectations (deliverables, SLAs, timelines, and governance), build trusted partnerships through consistent, transparent stakeholder communication, and drive continuous improvement by optimizing vendor value, quality, reliability, and long-term business outcomes
Translate complex business needs into clear, value-based epics and user stories by bringing the business need and outcomes to your business analyst, technical architect(s) and/or developers so they can add technical refinement
Write requirements that provide context and mission for developers, ensuring they understand the user's perspective with clearly defined acceptance criteria to improve quality
Design and execute User Acceptance Testing (UAT) cycles that mirror real-world sales user scenarios
Recruit and manage a network of stakeholders and 'Sales Champions' to validate features and advocate with their peers
Own the documentation and mapping of sales process changes to ensure up-to-date clarity and consistency across the organization
Champion the use of Generative AI tools to accelerate the product lifecycle
Use AI to accelerate the drafting of user stories, summarize stakeholder feedback, and build roadmap and progress awareness
Leverage AI and visual tools to create low-fidelity mock-ups and wireframes during stakeholder meetings, allowing for real-time validation of requirements and faster consensus
Continuously research emerging trends in AI capabilities and how they can be used to keep your team and the global sales organization at the forefront of sales innovation
Qualification
Required
A history of 'Strategic Execution' —taking complex initiatives from ideation to launch with measurable business impact
5+ years of experience in Sales Operations, Systems Management, and/or Product Management
At least 2 years working as a Product Owner or similar role within an Agile/Scrum environment
Deep experience managing products and features within a modern sales stack
Proficient knowledge of Salesforce Sales Cloud (Admin certification preferred)
Proven experience with platforms like Highspot (or similar tools like Seismic/Showpad), understanding how to integrate content strategies into the sales workflow
Familiarity with other sales tools (e.g., Sales Engagement, CI, Forecasting)
You have a marketing/sales mindset
Exceptional written communication skills
Firsthand experience using AI tools for daily productivity (prototyping, drafting, summarizing)
Proven ability to design rigorous yet user-friendly UAT plans that catch defects before production while engaging the business
You take the initiative and can work independently while still understanding where you need stakeholder alignment
You continually expose yourself to better understand the life of a salesperson
Preferred
Certified Scrum Product Owner (CSPO) or PMI-ACP
Experience with Salesforce and Highspot
Background in Product Marketing or Content Strategy
Experience working in or with sales teams
Bachelor's or Masters degree in business, technology, or a related field
Benefits
Medical, dental, and vision plans
Participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Paid Family Leave and other leaves of absence
Company
Ciena
Ciena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete.
5001-10000 employees
H1B Sponsorship
Ciena has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (21)
2023 (36)
2022 (44)
2021 (30)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-07IPO
1995-12-01Series C
1994-12-01Series B
Leadership Team
Gary Smith
President & CEO
Kevin Kimberlin
Co-Founder
Recent News
Investing.com
2026-01-25
2026-01-20
The Motley Fool
2026-01-12
Company data provided by crunchbase