State of Florida · 1 month ago
MEMBER SERVICES ADVOCATE - 72000000 1 1
Tallahassee, FL
Full-time
Onsite
Entry Level
$35K/yr - $35K/yr
2+ years expThe State of Florida is seeking a Member Services Advocate in the Division of Retirement to assist members of the Florida Retirement System (FRS). The role involves engaging with members to address their concerns, providing solutions, and researching complex retirement benefit issues.
Government Administration
Responsibilities
Engaging with members of the FRS, listening to their concerns and providing the best solutions
Interacting with members over the phone, in chat sessions, or via email
Researching complex issues pertaining to retirement benefits across multiple databases
Estimating retirement benefits
Accessing and utilizing features of the FRS website
Applying for benefits through the FRS and/or Retiree Health Insurance Subsidy
Verifying if benefit payments have been cashed
Requesting duplicate checks for lost, stolen or mis-delivered benefit payments
Qualification
Required
Your Candidate Profile (application) must be complete in its entirety
Work History (in easy to review chronological order) Consists of: Any position held by a State of Florida Agency, Any position held by a Florida University, All periods of employment from high school graduation, All periods of current or prior unemployment, Gaps 3 months or more must be accounted for
Any Education
Any Volunteer Experience
Your resume and application must match
Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment
It is unacceptable to use the statement 'See Resume' in place of entering work history
Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment
Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications
Two years of professional experience in the areas of insurance, retirement or social security, administration, call center, customer service, fiscal work, statistics, personnel, or any other combination
Postsecondary education may be used as an alternative for years of experience on a year-for-year basis
A passion for helping people and customer focused mindset
Ability to provide outstanding customer service
Ability to work independently and in a team environment
Strong, effective communication skills
Ability to focus on the issue and not take things personally
Ability to research information quickly
Ability to understand and apply applicable laws, rules, and Division policies relating to retirement
Ability to speak on the phone for extended periods of time
Basic math skills
Outstanding written and verbal communication skills
Benefits
Comprehensive health coverage
Robust retirement options
Tuition waiver program
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
Recent News
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