DebtBlue · 5 days ago
The Quality Control Specialist will be responsible for analyzing and resolving all draft, audit, and transaction challenges needed in the best interest of the client and business.
Richardson, TX
Full-time
Onsite
Entry Level
$16/hr - $17/hr
1+ years expDebtBlue is a company dedicated to providing financial freedom through empathy and integrity. The Quality Control Specialist will analyze and resolve draft, audit, and transaction challenges while assisting in account underwriting and verification processes.
Debt CollectionsFinanceFinancial Services
Responsibilities
Update drafts per clients' requests
Research client files to identify transactional issues with payments and performance fees
Process requests from third parties related to clearing, pending, cancelling, and modifying creditor settlement payments
Contact creditors if the account is sold to another collection agency and attempt to reestablish the previous agreement
Process scheduled payments of negotiated settlements as well as audit for accuracy
Send refund or referral of fees requests to the accounting department
Other duties as required to support department operations
Qualification
Required
High School Degree or GED (required)
Must be detailed oriented
Strong problem-solving and critical thinking skills
Must demonstrate strong communication skills to work effectively with others
Proficiency in Microsoft Office, SharePoint, Windows OS, and CRMs
Preferred
1-2 years' experience in a financial industry (collections, payment processing, mortgages, claims reconciliation) (preferred)
Bilingual (Spanish) is a plus
Benefits
Paid Training & Certification
Comprehensive Health, Dental, and Vision Insurance
Paid Time Off (PTO) + Paid Holidays
401(k) with Company Match
Company
DebtBlue
Backed by more than 20 years of experience, the DebtBlue team is committed to helping individuals and families get back on their feet financially.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase