Albireo Energy · 1 day ago
Help Desk Technicians
United States
Full-time
Remote
Mid Level
3+ years expAlbireo Energy is an international team offering solutions in building automation and energy services. The Help Desk Technician serves as the first point of contact for staff seeking technical assistance and is responsible for providing frontline technical support, ensuring timely resolution of issues and excellent customer service.
EnergyEnergy EfficiencyEnergy Management
Responsibilities
Maintain a visible presence at the Help Desk and be readily available to assist users
Respond to phone calls and walk-in requests; provide remote and in-person technical support
Accurately prioritize and manage support requests
Enforce IT/IS computer system and security policies
Provide end-user training on system access, printing, acceptable use policies, and basic system functions
Develop basic training materials and document routine procedures
Stay current on Help Desk resources, technology updates, and known issues
Escalate issues to second-level support staff as appropriate
Maintain professional discipline and decorum within Help Desk and technology office areas
Create, categorize, route, and track incidents accurately within the ticketing system
Resolve documented and single-step requests (e.g., password resets)
Ensure proper incident resolution, closure, and follow-up communication with end users
Qualification
Required
Exceptional verbal and written communication skills
Strong customer service orientation with a friendly, professional demeanor
Ability to multitask, prioritize, and adapt in a fast-paced environment
Ability to work effectively both independently and as part of a team
Strong attention to detail, initiative, and problem-solving skills
Ability to remain professional and patient during high-volume or stressful situations
Strong working knowledge of Windows operating systems and Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Minimum of three (3) years of customer service and end-user technical support experience
Knowledge of computer hardware and software concepts
Strong workstation and basic network troubleshooting skills
Preferred
Associate degree in a technical field or equivalent experience
Corporate-level Help Desk experience
Company
Albireo Energy
Albireo Energy provides building automation and integration solutions and energy services to institutional buildings nationally.
1001-5000 employees
H1B Sponsorship
Albireo Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Huron Capital
2014-02-14Private Equity
Leadership Team
Larry Wash
Chief Executive Officer & Chairman
Recent News
Morningstar.com
2025-12-05
2025-08-13
Company data provided by crunchbase