Service Suite Account Manager jobs in United States
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Solera Holdings, LLC. · 2 hours ago

Service Suite Account Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Solera Holdings, LLC. is a global leader in data and software services dedicated to transforming the vehicle lifecycle into a connected digital experience. The Service Suite Account Manager serves as the primary business liaison for assigned dealership Fixed ops departments, ensuring operational excellence, customer satisfaction, and revenue growth related to Service Suite and MPI solutions.

Artificial Intelligence (AI)Auto InsuranceAutomotiveEnterprise SoftwareInsuranceInsurTechRisk ManagementSaaSSoftware

Responsibilities

Build and maintain strong relationships with service managers, advisors, and dealership leadership
Conduct regular check-ins to ensure satisfaction and identify improvement opportunities
Implement and monitor MPI tools and workflows across client locations
Train service teams on inspection protocols, digital tools, and reporting standards
Analyze inspection data to identify trends, gaps, and revenue opportunities
Track key performance indicators (KPIs) such as inspection completion rate, upsell conversion, and technician compliance
Prepare and present performance reports to clients and internal stakeholders
Identify upsell opportunities and promote value-added services
Collaborate with sales teams to onboard new clients and expand existing accounts
Recommend workflow enhancements based on inspection data and client feedback
Stay current on industry best practices and emerging technologies

Qualification

Automotive fixed operationsDealership operationsCRM systemsMicrosoft Office SuitePerformance analysisAnalytical ThinkingCommunicationRelationship-building skillsCustomer FocusProblem SolvingCollaboration

Required

3–5 years of experience in automotive fixed operations (service, parts, or body shop) or related account management role
Strong understanding of dealership operations, OEM warranty processes, and service marketing strategies
Proven track record of meeting or exceeding account performance goals
Excellent communication, presentation, and relationship-building skills
Proficiency in Microsoft Office Suite, CRM systems, and dealership management systems (DMS)

Preferred

Experience in consulting or business development within the automotive sector
Familiarity with metrics such as service absorption rate, hours per RO, and parts gross profit margins

Company

Solera Holdings, LLC.

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Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services.
dateFounded in 2005
location
West Lake Hills, Texas, USA
people-size5001-10000 employees
web-link
https://www.solera.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2015-09-14Acquired

Leadership Team

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Bill Brower
Senior Vice President, Global Industry Relations & North America Claims Sales
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Jason Palmer
Vice President of Products
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Company data provided by crunchbase