Peabody Companies · 22 hours ago
Portfolio Support Manager
Boston, MA
Full-time
Onsite
Mid Level
$77K/yr - $87K/yr
3+ years expPeabody Companies is a property management organization that manages over 14,650 units of residential housing. They are seeking a Portfolio Support Manager to provide hands-on management support across a regional portfolio, ensuring properties operate smoothly and in accordance with organizational standards and regulatory requirements.
LeasingMarketingProperty ManagementReal Estate
Responsibilities
Step in as interim site manager or assistant manager during vacancies, transitions, or leaves of absence
Ensure day-to-day property operations remain consistent, including rent collection, work order management, move-ins/move-outs, vendor coordination, inspections, and compliance tasks
Implement and uphold company policies, procedures, and performance standards across assigned properties
Partner with the Director of Portfolio Operations to ensure properties stay aligned with ownership goals and contractual/regulatory requirements
Provide temporary supervision, coaching, and mentoring for on-site administrative and maintenance staff
Support staff onboarding and training for new hires, helping them acclimate to company processes and expectations
Foster a supportive and collaborative environment that emphasizes teamwork, accountability, and service excellence
Monitor rent collection and take timely action on delinquencies in accordance with legal requirements and company policy
Support budgeting, financial reporting, and variance tracking as needed
Ensure ongoing compliance with LIHTC, HUD/Section 8, and other applicable housing program requirements, including certifications, re-certifications, and file audits
Coordinate with accounting and operations staff to maintain accurate, timely financial and administrative records
Oversee daily property condition and maintenance needs, conducting inspections of units and common areas
Ensure timely turnover of vacant units and high-quality preparation for new residents
Support preventive maintenance schedules and follow up on completion of work orders
Assist with capital needs assessments and long-term maintenance planning
Serve as a visible, approachable point of contact for residents during staffing transitions
Address resident concerns with professionalism, empathy, and prompt follow-up
Facilitate resident meetings and maintain clear communication channels to promote satisfaction and trust
Keep the Director of Portfolio Operations informed on property status, resident concerns, and any unusual issues
Share insights and recommendations on recurring challenges, offering practical solutions for improvement
Act as a culture carrier across the portfolio, reinforcing values of integrity, service, and excellence
Qualification
Required
3–5 years of progressive property management experience, preferably in affordable housing, LIHTC, and/or HUD programs
Strong knowledge of compliance, reporting, and regulatory requirements
Proven adaptability—able to step into new environments quickly and effectively
Excellent interpersonal, leadership, and communication skills
Strong problem-solving abilities and attention to detail
Flexibility to travel to different sites within the portfolio on short notice
Benefits
Medical
Dental
401(k)
Short-Term Disability
Life insurance
Employee Assistance Programs (EAP)
Paid time off
Paid holidays
Paid training
Tuition reimbursement
Wellness programs
Employee referral bonuses
Flex spending
Company
Peabody Companies
Based in Braintree, MA, The Peabody Companies is a multifaceted real estate firm dedicated to delivering premium services across an array of areas, including residential and condominium management, commercial management, marketing, leasing, facilities management, procurement, vendor management, construction, capital improvement oversight, resident relocation, supportive and assisted living services, and real estate brokerage services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$6MKey Investors
TD Bank
2018-11-07Debt Financing· $6M
Leadership Team
Karen Fish-Will
Principal & CEO
Melissa Fish-Crane
Principal & Chief Executive Officer
Recent News
2025-09-24
2025-09-24
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