Agoda · 2 hours ago
Payroll Design Specialist (Bangkok Based -Relocation provided)
Miami, FL
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expAgoda is a travel company that connects people to destinations and experiences. They are seeking a Payroll Design Specialist responsible for designing, maintaining, and enhancing the global payroll operational framework, ensuring robust, efficient, and scalable payroll operations.
Air TransportationE-CommerceHotelTourismTravelTravel Accommodations
Responsibilities
Own, maintain, and enhance the global payroll operating model, standard operating procedures (SOPs), process maps, and escalation frameworks
Define and manage global payroll calendars and cut-off schedules
Maintain the payroll governance and control framework, including approval matrices, segregation of duties, and the risk & control register
Ensure all regional teams and external vendors adhere to defined global standards
Design, implement, and manage a comprehensive global SLA and KPI framework covering accuracy, timeliness, first-time-right rates, and cost efficiency
Produce and analyze monthly performance dashboards to track trends and identify service gaps
Lead root-cause analysis for performance issues and drive corrective action plans
Act as the primary point of coordination for all internal and external payroll audits (Internal Audit, External Audit, SOC1/ISAE)
Ensure perpetual audit readiness across the global payroll function
Track, manage, and ensure timely closure of all audit findings and control action items
Establish and own the Payroll Continuous Improvement (CI) framework, identifying opportunities for automation, standardization, and simplification
Lead CI initiatives (e.g., Lean, Six Sigma, Kaizen) to eliminate high-volume manual tasks, rework, errors, and process bottlenecks
Quantify, track, and report on benefits realization, including reduced error rates, shorter cycle times, cost savings, and improved employee experience
Foster a culture of continuous improvement across the payroll and accounting teams
Serve as the payroll Subject Matter Expert (SME) for key projects, including system upgrades, vendor transitions, and country expansions
Support User Acceptance Testing (UAT), cutover planning, and hypercare support to ensure successful project implementations
Govern vendor performance through SLA tracking, preparing Quarterly Business Review (QBR) materials, and driving service improvement plans (SIPs)
Act as a central coordination point for resolving cross-regional operational issues
Partner closely with the Payroll Accounting team to ensure clear ownership and seamless handoffs between payroll processing and accounting activities
Align on and reinforce controls impacting the general ledger (GL) and balance sheet integrity
Support governance of payroll-to-GL reconciliation processes and escalate accounting-impacting issues
Qualification
Required
7–8 years of progressive experience within global payroll operations, payroll project management, governance, or payroll accounting
Hands-on experience designing SLAs/KPIs, driving process improvement initiatives, and supporting large-scale payroll transformations
Proven experience managing outsourced payroll vendors and multi-country payroll models
Practical exposure to major payroll platforms (e.g., Workday, SAP, ADP, CloudPay, Dayforce)
Expert ability in data analysis, KPI design, trend spotting, and root-cause analysis
Strong skills in process mapping, re-engineering, and methodologies like Lean or Six Sigma
A meticulous and structured approach to documentation, controls, and risk management
Ability to lead, influence, and drive change without direct authority in a complex, matrixed environment
Exceptional verbal and written communication skills, capable of engaging effectively with technical teams, vendors, and senior leadership
A proactive and strategic problem-solver with a focus on designing sustainable, scalable solutions
Company
Agoda
Agoda is a digital travel platform that provides access to hotels and holiday properties including flights. It is a sub-organization of Booking Holdings.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-11-08Acquired
Leadership Team
Omri Morgenshtern
Chief Operating Officer
Timothy Hughes
Vice President Corporate Development
Recent News
lankatalks.com
2026-01-16
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