EVS Broadcast Equipment · 5 hours ago
Media Production Robotics field Technician
Allendale, NJ
Full-time
Onsite
Entry, Mid LevelEVS Broadcast Equipment is a company focused on providing technical support and service delivery for media production. The Field Engineer role involves managing customer service requests, delivering technical training, and ensuring compliance with service level agreements while fostering strong customer relationships.
Video
Responsibilities
Take ownership of customer service requests and ensure accurate categorization, investigation, and resolution
Provide technical support via phone, email, and on-site visits, including configuration and installation of products and systems
Participate in system upgrades, configuration changes, and preventive maintenance
Monitor and track service requests, ensuring clear and ongoing communication with clients
Escalate unresolved issues to higher support tiers when necessary
Manage customer expectations throughout the support lifecycle
Deliver technical training and coaching to customers and internal teams
Act as the technical lead during high-profile events, demos, and crisis situations
Foster strong customer relationships through proactive communication and support
Provide feedback to product teams to enhance reliability and usability
Create and maintain technical documentation, procedures, and knowledge base entries
Contribute to continuous improvement initiatives within the support organization
Participate in operational readiness and transition activities for new product releases
Ensure compliance with service level agreements (SLAs) and operational level agreements (OLAs)
Define and implement temporary workarounds and long-term solutions
Participate in 24/7 on-call rotations for critical deployments and support coverage
Qualification
Required
Strong diagnostic and troubleshooting skills
Excellent communication and customer service abilities
Ability to work independently and collaboratively in dynamic environments
Familiarity with EVS product families and systems (or willingness to learn)
Commitment to continuous learning and operational excellence
Benefits
Wellness and healthcare benefits
Company
EVS Broadcast Equipment
EVS is a provider of video technology services for broadcast and new media productions.
Founded in 1994
501-1000 employees
H1B Sponsorship
EVS Broadcast Equipment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-03-19IPO
Leadership Team
Serge Van Herck
Chief Executive Officer
Alex Redfern
Chief Technology Officer
Recent News
2025-10-03
2025-08-29
EVS Broadcast Equipment
2025-05-23
Company data provided by crunchbase