Spectrum · 1 week ago
Supervisor, Field Service
Rockland, ME
Full-time
Onsite
Senior Level
5+ years expSpectrum is a leading provider of communication and entertainment products, and they are seeking a Field Services Supervisor to oversee installation and service operations. The role involves supervising a team to ensure compliance with technical standards, conducting training, and resolving customer issues to enhance customer satisfaction.
Digital EntertainmentInternetTelecommunications
No H1B
Hiring Manager
Michael Winburn
Responsibilities
Supervise installation and service operations to meet customer and technical standards
Coordinate training, mentor team members, and conduct performance evaluations to drive productivity and safety
Conduct quality control checks and field safety observations to ensure compliance with Spectrum standards
Resolve and proactively prevent escalated customer issues through effective problem-solving
Facilitate communication and cooperation with internal teams and service partners to support operational excellence
Ensure team members maintain necessary company-issued tools and equipment
Maintain records and documentation according to Spectrum’s policies
Qualification
Required
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Associates degree in electronics or related field, or equivalent work experience
Industry and vendor specific certifications and training, such as NCTI, SCTE, BCT/E
5+ years of field technician work experience (preferred)
Supervisory experience in a technical environment or people leading work experience
Experience with complex cabling jobs, including installation of Cat5/Cat6 cabling
Experience programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches, and wireless access points in commercial environments
Ability to read, write, speak, and understand English
Effective communication skills with employees, customers, and suppliers
Advanced understanding of TCP/IP stack and network design
Ability to use software tools, computer applications, and test equipment
Knowledge of basic network devices and appliances
Ability to safely use weight-bearing equipment
Valid driver's license with satisfactory driving record
Preferred
Associates degree in electronics or related field
1+ year(s) of supervisory or leadership experience in a technical environment or people leading work experience
5+ years of field technician work experience (preferred)
Ability to manage customer interactions, resolutions and demonstrate leadership qualities and motivate others
Ability to handle multiple projects and tasks, prioritize and organize effectively
Moderate knowledge of residential and commercial facility construction design and layout
Basic knowledge of Spectrum's products and services
Benefits
Comprehensive pay and benefits package
Supporting all aspects of their well-being at every stage of life
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase