Abacus Service Corporation · 5 months ago
Platform Innovation Account Manager
Tri-State Area (NY, NJ, CT
Full-time
Hybrid
Entry, Mid Level
2+ years expAbacus Service Corporation is seeking a Platform Innovation Account Manager to join their DoorDash Platform team. The role involves managing restaurant partners, guiding them through onboarding, collecting product feedback, and collaborating with cross-functional teams to enhance their business growth through DoorDash products.
Health CareInformation Technology
Responsibilities
Manage restaurant partners (SMBs) in your region, understand their business needs, conduct regular check-ins, collect product feedback, and provide strategic guidance to help them grow
Communicate restaurant progress, status updates, and feedback to cross-functional teams, including Strategy, Operations, and Product
Minimize churn by identifying opportunities for expansion and helping partners leverage DoorDash products
Collaborate with Product, Operations, and Sales teams to ensure restaurants have the best possible experience using our platform
Qualification
Required
2-3 years of professional experience with a proven track record of success and increasing responsibility
Hold a Bachelor's degree or have equivalent work experience
Are a flawless executor who isn't afraid to roll up your sleeves and get to the lowest level of detail to solve problems
Empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
Have project management and/or account management experience
Possess excellent written and verbal communication skills
Can translate feedback from a restaurant to a product team and vice versa
Are comfortable working with technical products and hardware
Must have experience with Salesforce, Slack, and Google Workspace
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase