Bamboo Works · 6 hours ago
EdTech Support and Community Manager (German-speaking)
United States
Full-time, Contract
Remote
Entry, Mid Level
$1,800/mo - $2,400/mo
1+ years expBamboo Works is a fast-growing AI education and automation consultancy serving the German-speaking market. They are seeking a Support & Community Manager to take ownership of participant support and community experience across its flagship AI Academy, ensuring a high-quality learning experience and engagement among participants.
Outsourcing/Offshoring
Responsibilities
Handle incoming inquiries via email, ticket system, and community platform
Provide fast, friendly, and solution-oriented responses
Prioritise, categorise, and escalate requests when needed
Maintain and improve the internal knowledge base
Proactively communicate about known issues or program updates
Answer participant questions about course content and learning materials
Support users with technical issues on the learning platform
Use AI tools (e.g. ChatGPT, Claude) to research and draft high-quality responses
Explain basic AI concepts clearly to non-technical users
Escalate complex questions to instructors or consultants
Moderate and manage the online community platform
Welcome new members and guide onboarding
Foster engagement, discussion, and peer learning
Identify and escalate critical sentiment or complaints
Organise and support virtual events (Q&As, community sessions)
Collect feedback to improve the program and experience
Handle questions around contracts, cancellations, and pauses
Support billing-related inquiries (invoices, receipts, reminders)
Maintain customer data in the CRM
Support preparation and dispatch of contract documents
Follow up on open items to ensure timely resolution
Qualification
Required
Fluent German (C1+) — written and spoken (non-negotiable)
Experience in customer support, community management, or digital education environments (at least 1-2 years)
Strong written communication skills and structured thinking
Comfort using modern SaaS tools and learning new systems quickly
High service orientation, empathy, and professionalism
Ability to work independently, manage priorities, and stay organised
Preferred
Experience in EdTech, coaching programs, or online communities
Basic understanding of AI topics (prompting, automation, LLMs)
Experience with CRM systems (HubSpot, Pipedrive, Salesforce)
Familiarity with billing, invoicing, or accounting workflows
Experience supporting webinars or online events
Benefits
Meaningful work in an AI-first environment
Full exposure to AI education, automation, and compliance topics
Clear ownership and trust from day one
Fully remote setup with CET-aligned hours
Opportunity to help shape support processes and community standards
Access to the full AI Academy content and internal learning resources
Company
Bamboo Works
At Bamboo Works, we make hiring overseas easy, accessible, and affordable.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase