Cynet Security · 9 hours ago
Partner Success Manager US-4510-281
MA, Boston, US
Full-time
Onsite
Senior Level
5+ years expCynet is a leader in threat detection and response, and they are seeking an experienced Partner Success Manager to own relationships across their US partner ecosystem and direct customers. The role focuses on driving value, supporting adoption, and ensuring long-term success for both partners and customers through strategic guidance and effective communication.
ComputerCyber SecurityNetwork Security
Responsibilities
Oversee the partner onboarding journey (Onboarding team leads the process) and ensure readiness for long-term success
Maintain proactive and strategic communication with partner stakeholders
Conduct partner-facing Quarterly Business Reviews (QBRs)
Track partner satisfaction, usage, adoption, and performance metrics
Serve as the primary point of escalation for partner issues and coordinate with internal teams
Identify opportunities within partner portfolios for adoption growth and revenue expansion
Advocate for partner requirements and feedback across product, engineering, PS, support, and sales
Act as a trusted advisor by deeply understanding how partners operate and how Cynet strengthens their service delivery
Oversee customer onboarding (Onboarding team leads the implementation) and ensure customers transition smoothly into ongoing success
Maintain regular customer check-ins and communication plans
Track customer deployment health, product usage, and satisfaction analytics
Conduct Executive Business Reviews (EBRs) with customer leadership
Serve as the primary escalation point for customers and coordinate cross-functional responses
Identify risks early and implement mitigation plans
Uncover upsell, cross-sell, and value-expansion opportunities
Act as a trusted advisor by understanding customer business goals and aligning Cynet’s platform to their security outcomes
Qualification
Required
5+ years in Customer Success, Partner Success, Account Management, or Channel roles
Excellent written and verbal communication skills
Ability to work cross-functionally and influence without authority
Strong analytical skills and business acumen
Proven track record managing multiple customers or partners simultaneously
Preferred
3+ years Cybersecurity, SaaS, or technical product experience
Benefits
Comprehensive health benefits
Employee assistance programs
Annual wellness allowance
Flexible working hours
Work-from-home allowances
In-office perks
Dedicated time for learning and self-development
Generous vacation and wellness time off
Country-specific holidays
Paid parental leave for all caregivers
Country-specific life insurance
Retirement programs
Mobile phone and gym expense reimbursement
Office lunches
Company
Cynet Security
Cynet’s unified, AI-powered cybersecurity platform brings together a full suite of security capabilities in a single, simple solution, backed by 24/7 SOC support.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$78MKey Investors
Greenfield PartnersBlueRed PartnersNorwest
2021-03-11Series C· $40M
2020-06-29Series B· $18M
2018-06-27Series B· $13M
Leadership Team
Eyal Gruner
Co-Founder & CEO
Jason Magee
Chief Executive Officer
Recent News
Qualcomm Ventures
2026-01-23
2026-01-15
Company data provided by crunchbase