Rivermark Community Credit Union · 2 days ago
ACH and Faster Payments Manager (Oregon City)
Oregon City - Oregon City, OR 97045
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $110K/yr
3+ years expRivermark Community Credit Union is a progressive credit union dedicated to transforming lives and communities. The ACH and Faster Payments Manager provides leadership to a team while overseeing the daily processing of ACH and faster payment transactions, ensuring compliance with regulations and promoting a collaborative work environment.
BankingFinancial Services
Responsibilities
Provides leadership to create a high-performing, creative, and collaborative work environment
Develops a team of motivated, results-oriented individuals promoting cooperation among employees and other departments. Holds regular coaching and development discussions, and maintains awareness of each employee’s strengths, developmental needs, and career goals
Oversees the daily processing and settlement of ACH, Zelle, FedNow and other faster payment transactions. Monitors and supports team to ensure member and employee requests submitted through various service request channels meet the defined service level agreement. Uses data and reporting to track performance
Develops and maintains comprehensive written procedures and quick guides for each area of responsibility, ensuring documentation reflects evolving trends and process enhancements
Coordinates and directs the daily operations of the functional area. Aligns work processes, job assignments, training and scheduling to support exceptional and frictionless member service
Performs quality assurance on team’s work to monitor adherence to procedures, and service delivery to members and staff. Monitors processes and feedback for trends that could be indicative of a larger systemic issue, fraud or training needs. Communicates issues identified with appropriate management
Partners with internal and external auditors to conduct ongoing reviews of ACH, FedNOW and other faster payment channels, ensuring regulatory compliance, risk mitigation and operational effectiveness. Leads the annual ACH Risk Assessment process, identifying control gaps and recommending enhancements to strengthen payment operations
Inspires a culture of continuous learning and seeks opportunities to streamline work processes, systems and procedures. Recommends, advocates and participates on projects and process improvements to enhance department efficiency and overall credit union performance
Maintains expert knowledge of federal and state regulations, Nacha rules, risks and fraud trends related to ACH and other faster payment channels. Ensures employees complete relevant training to remain compliant with regulatory requirements
Qualification
Required
Bachelor's degree. An equivalent combination of education and experience will be considered in lieu of a degree
Minimum of three years progressive management experience
Minimum of two years in an ACH operations role required
Extensive knowledge and understanding of ACH operation and processes. Experience researching, analyzing, and resolving high risk ACH and faster payment transactions with a demonstrated ability to reduce risk and loss in the decision process
Skilled at uncovering needs, understanding and defining a problem, collecting information, establishing facts, and making strong decisions. Ability to interpret and consistently apply knowledge, including how to address exception situations
Comprehensive knowledge and understanding of all applicable credit union policies and procedures, as well as state, federal, and compliance rules and regulations including, Nacha Operating Rules, Regulation E, Regulation CC, Regulation J, OFAC, Uniform Commercial Code and Federal Operating Circulars. Possess a strong understanding of operations risk and compliance and how to effectively apply it
Exceptional service, de-escalation, and coaching skills. Able to create an environment where employees consistently provide professional, caring and individualized experience to members and employees
Strong collaboration and partnership skills. The ability to successfully interpret, gather, and leverage information to balance risk, and support organizational strategy and the member experience
Able to understand risk inherent in processes and apply appropriate controls. Effectively applies knowledge when determining warranted exceptions. Uses review and analysis of available information, and the present situation, remaining focused on the member experience
Excellent team building, goal setting and problem-solving skills. Able to build effective teams that work collaboratively with others
Leads by example and exhibits leadership abilities that create a high-performing, creative, and collaborative work environment that supports business objectives while reflecting and advancing the credit union's culture, vision, and values
Ability to interact effectively and professionally in group and individual settings and develop positive internal working relationships. Helps create an environment where people feel welcome, a sense of belonging, listened to and engaged
Strong written, verbal communication and interpersonal skills. Ability to apply solid judgment, initiative, and tact in communications with members and staff
Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, correspondence, system upgrades and system testing. Able to maintain high levels of confidentiality
Strong organization, planning and prioritization skills
Successful at balancing responsibilities to ensure completion by deadlines
Proficient in using personal computers, particularly Microsoft Office products such as Word and Excel. Must be technologically savvy, with the ability to quickly learn new systems and software applications
Flexibility to deal with unexpected events and occasionally attend meetings and events that may occur outside of regularly scheduled work hours
Must be available to work between the hours of 6:30 a.m. and 5 p.m., Monday through Friday. Initial training on-site at Oregon City
This position is a hybrid work model
Preferred
Professional certifications such as Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) preferred
Benefits
Competitive benefits package designed to support your well-being and professional growth
Company
Rivermark Community Credit Union
Rivermark Community Credit Union is leading the way with innovative technology that keeps you connected to your money anywhere, anytime.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Burgess
Retired President/CEO
Seth Schaefer
President / CEO
Recent News
2025-08-14
2025-04-15
2024-06-05
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