HRS Hospitality & Retail Systems · 20 hours ago
Service Delivery Specialist PMS
United States
Full-time
Remote
Senior Level
5+ years expHRS Hospitality & Retail Systems is Oracle’s largest hospitality partner worldwide, providing innovative solutions to over 13,000 customers. The Service Delivery Specialist PMS will assist in the implementation and support of OPERA PMS solutions, conduct customer training, and collaborate with support teams to ensure successful deployments.
Information Technology & Services
Hiring Manager
Ricardo Jones Herrero
Responsibilities
Assist in configuring OPERA PMS solutions under senior guidance, focusing on staging servers and interface setups
Execute customer training programs using OPERA E-Learning tools
Maintain deployment checklists and resolve basic technical issues (e.g., system errors, user access) in coordination with HRS Support teams
Support requirements gathering and pre-sales activities by preparing technical documentation
Participate in certification programs and skill-building workshops to advance OPERA expertise
Partner with HRS Support teams to escalate and resolve customer issues post-deployment
Lead end-to-end implementation of Oracle OPERA v5 and OPERA Cloud projects, ensuring solutions align with customer business goals and HRS standards
Design integrated configurations for PMS deployments, including server staging, QA validation, and interface programming
Define best practices for Oracle OPERA environment builds (e.g., golden images, configuration checklists) and mentor junior staff on certification pathways
Collaborate with Oracle, third-party vendors, and HRS Support teams to ensure system compatibility, resolve escalated issues, and improve long-term service delivery
Conduct pre-sales technical reviews, site surveys, and requirements gathering to validate OPERA architecture for sales teams
Deliver training and documentation to customers and internal teams, emphasizing post-go-live transition support
Troubleshoot complex OPERA issues, identify root causes, and implement sustainable fixes during deployment
Partner with international teams and HRS Support to refine implementation workflows and share best practices
Qualification
Required
5+ years in OPERA PMS implementations (v5/Cloud), with expertise in hospitality workflows (e.g., reservations, housekeeping)
Leadership, strategic thinking, Detail-oriented, collaborative, fluent in English
Advanced knowledge of Oracle PL/SQL, server configurations, and third-party integrations (e.g., POS, payment gateways)
Basic understanding of SQL, OPERA modules, and cloud infrastructure
Willingness to travel for client engagements
Fluent in English both written and spoken
Preferred
Spanish or Portuguese skills proficiency is highly preferred
Certifications in Oracle OPERA Cloud or related systems preferred
Benefits
A Job in an international company
A diverse, demanding and varied range of tasks
Teammates who are at your side with any questions you may have
Individual design and development options
Motivating remuneration package
Work from home and hybrid options
Competitive annual bonus scheme
Team building and company events
Childbirth, marriage and other family friendly benefits
Fitness/healthy lifestyle support program
Employee referral program
Company
HRS Hospitality & Retail Systems
HRS Hospitality & Retail Systems Serving the hospitality industry globally
Founded in 1990Düsseldorf, Nordrhein-Westfalen, DEU
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Luis Campos, CPA, MBA
Chief Accounting Officer
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