RemoteHunter · 8 hours ago
Support Engineer
United States
Full-time
Remote
Mid Level
$128K/yr - $210K/yrRemoteHunter is an organization scaling rapidly and redefining the future of enterprise networking. The Support Engineer role involves diagnosing and fixing complex network problems, influencing product direction, and enhancing skills across every layer of the stack with a focus on delivering high-quality technical service to customers.
Computer Software
Responsibilities
Provide consistently high-quality technical service to customers, earning trust through accuracy, responsiveness, and results
Deliver actionable product suggestions to the engineering team, shaping future hardware and software
Strengthen the team through clear documentation, peer training, and engineering expertise
Troubleshoot and resolve tickets spanning every layer of the network stack
Manage and support complex customer networks, primarily remotely
Identify and document product bugs with clear reproduction steps
Create well-structured feature requests based on real customer needs
Build and maintain documentation that reduces time-to-resolution
Qualification
Required
Broad networking expertise, including wireless, security, WAN/LAN, routing, DNS, and more
Commitment to improving network experience and delivering reliable solutions
Analytical mindset, comfortable with ambiguity and solving unique problems
Ability to remain calm under pressure
Clear communication skills with effective collaboration abilities
Benefits
Eligible to participate in the organization’s equity plan
Company
RemoteHunter
RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities.
Founded in 2025
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase