Apply on Employer Site

Mastercam · 1 day ago

Application Engineer

St Louis, MO

Full-time

Onsite

Mid Level

3+ years exp

Mastercam is a leader in manufacturing software solutions, dedicated to driving innovation and customer success. The Applications Engineer will provide technical expertise and support to customers and partners, ensuring they maximize the value of Mastercam products through effective training and problem resolution.

CADManufacturingSoftware

Work & Life Balance

H1B Sponsor Likely

Responsibilities

Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products

Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity

Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution

Collaborate with product management and development teams to provide customer feedback and insights for product enhancements

Test and validate new product features, ensuring compatibility and usability in real-world scenarios

Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise

Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC)

Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions

Identify opportunities to improve customer workflows and recommend advanced techniques or tools

Develop custom toolpaths, templates, and macros to meet specific customer requirements

Share best practices and innovative approaches within the Mastercam user community

Maintain detailed records of customer interactions, technical solutions, and best practices

Create knowledge base articles and technical documentation to support Mastercam users

Provide regular reports to management on customer trends, technical challenges, and areas for improvement

Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices

Develop and update technical training materials, user guides, and tutorials

Conduct hands-on demonstrations to showcase product features and applications

Qualification

MastercamCAD/CAM programmingManufacturing processesCNC programmingSimulation softwareCRM toolsAnalytical skillsProblem-solvingCommunication skills

Required

Must be located in the St. Louis, MO region

Bachelor's degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience

3 – 5 years of experience in CAD/CAM programming, manufacturing, or applications engineering

Hands-on experience with Mastercam or similar CAD/CAM software is required

Proficiency in Mastercam and familiarity with other CAD/CAM tools

Strong understanding of manufacturing processes, including milling, turning, and multi-axis machining

Experience with simulation software and post-processor customization is a plus

Familiarity with CRM tools (e.g., Salesforce, NetSuite)