Rutherford Management Company · 5 days ago
Resident Experience Director
San Anselmo, CA 94960, USA
Full-time
Onsite
Director/ExecutiveRutherford Management Company is seeking a Resident Experience Director who leads with heart and operational excellence. This role focuses on enhancing resident experiences through property oversight, communication, and community engagement.
Property DevelopmentProperty ManagementReal Estate
Responsibilities
Lead with hospitality in every interaction—respond to concerns, celebrate wins, and ensure residents feel heard and valued
Respond to resident reviews, follow up on maintenance satisfaction, and drive retention through authentic, relationship-based engagement
Plan and coordinate resident events that bring the community together
Deliver notices and resident communications with professionalism and warmth
Visit 100% of assigned properties regularly to audit curb appeal, identify repairs, and ensure brand standards are met
Manage and schedule maintenance staff, review work orders, and provide status updates to residents
Monitor project progress, safety concerns, and incident reports—acting swiftly and communicating clearly
Partner with Regional Managers and the Director of Construction to coordinate large-scale or emergency repairs with minimal disruption to residents
Complete variance reporting, budget input, and mileage and payroll submissions accurately and on time
Submit bi-weekly resident activity reports and contribute to quarterly reviews with occupancy, retention, and demographic insights
Communicate with cross-functional teams to ensure seamless information flow and an elevated resident experience
Qualification
Required
A people-first professional who genuinely loves to connect, support, and make things better
A proactive problem-solver who moves quickly, communicates clearly, and follows through every time
Highly organized and detail-oriented, with a keen eye for curb appeal and property presentation
Experienced in multifamily operations, customer service, or property management
Comfortable with mobile and digital tools for timecards, reporting, and communication
Benefits
401(k) matching
Vision insurance
Dental insurance
Medical insurance
Paid time off
Career Development Support
Company
Rutherford Management Company
Rutherford Management Company is a real estate company that provides property management services.
Founded in 1990
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase