Seaway Plumbing, Inc. · 2 hours ago
Call Center Customer Service Representative
Princeton, FL
Full-time
Onsite
New Grad, Entry LevelSeaway Plumbing, Inc. is a provider of high-quality services across South Florida, recognized for its commitment to excellence and customer service. They are seeking a Call Center Customer Service Representative to manage customer communications, resolve inquiries, and ensure customer satisfaction.
Construction
Responsibilities
Managing inbound and outbound customer communications
Resolving inquiries
Ensuring customer satisfaction
Maintaining a professional and friendly rapport
Scheduling appointments
Addressing customer concerns
Providing information about services
Documenting interactions
Qualification
Required
Service Titan proficiency
Strong skills in Customer Service, Customer Support, and maintaining Customer Satisfaction
Experience enhancing Customer Experience and ensuring positive interactions
Ability to manage inquiries and handle responsibilities as a Customer Service Representative
Excellent communication, organizational, and multitasking abilities
Proficiency with phone systems and customer relationship management (CRM) software is a plus
Adaptability and problem-solving skills to address dynamic customer needs
High school diploma or equivalent
Preferred
Additional education or certifications in customer service are a plus
Company
Seaway Plumbing, Inc.
Seaway Plumbing, Inc.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase