Southbendnc · 2 months ago
Technical Service Representative
Fuquay-Varina, NC
Full-time
Onsite
Entry, Mid Level
2+ years expSouthbend, a division of the Middleby Corporation, is a global leader in heavy-duty commercial cooking equipment. They are seeking a customer service oriented Technical Support Representative to provide technical communication to customers and resolve technical issues efficiently.
Machinery ManufacturingManufacturing
Responsibilities
Troubleshoot, diagnose, and resolve technical issues with equipment via telephone conversations or email correspondence with end users or service agents
Create warranty parts order documentation based on claim case needs and resolution
Identify and escalate support situations requiring urgent attention to the Technical Service Manager
Clearly and effectively communicate to resolve customer issues quickly and ensure the highest level of customer satisfaction
Process warranty requests & claims via all media channels quickly & effectively while maintaining the highest level of accuracy and detail
Must be able to adapt to a demanding environment and change processes
Strive for first call resolution and take ownership of customer needs and issues
Understanding of product features, potential issues, and warranty terms related to the company’s products and services
Qualification
Required
Excellent oral and written communication skills
Highly organized with strong knowledge of Microsoft Office applications, warranty and ERP systems
Must demonstrate a strong technical background along with customer relations skill
Must have working knowledge of commercial cooking equipment and its effect of gas combustion equipment
Technical background should include electrical troubleshooting and reading of schematics
Minimum of 2 years in a Technical Support role
Preferred
Experience troubleshooting and repairing STEAM equipment a plus
Infor XA a plus
Company
Southbendnc
Southbend, a division of the Middleby Corporation, is recognized as a global leader in heavy-duty, commercial cooking equipment.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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