M3 Technology Group, Inc. · 13 hours ago
IT Support Technician
Nashville - Nashville, TN 37217
Full-time
Onsite
Mid Level
4+ years expM3 Technology Group, Inc. helps industry leading organizations connect their teams and customers. The IT Support Technician is responsible for providing support to enterprise users, customers, and vendors, ensuring effective communication and troubleshooting of IT issues.
EducationInformation TechnologyVideo
Responsibilities
Respond to service requests; provide user support via phone, chat, email, in person (on-site) and remotely
Assist in administering the M3 corporate IT network and systems. Including, but not limited to:
Adding and removing users on the domain and other services as required
Adding and removing computers, printers, telephones, and other peripherals
Installing software and configuring/repairing hardware
Provide hands-on technical support, troubleshooting and service on user endpoints, computers, and peripherals
Employ multiple troubleshooting mechanisms to resolve issues swiftly
Work closely with vendors/manufacturers to support a wide range of technologies and equipment; coordinate service activities with these contacts as needed
Interact with internal personnel, associates, and other IT personnel in a service-oriented, professional manner
Provide front-line support for software solutions
Regular and predictable attendance as scheduled
Work cooperatively with others
Train customers on systems as needed
Qualification
Required
Impeccable attention to detail
Experience with Administering Microsoft Office 365 and associated applications (Productivity Suite, SharePoint, Exchange, Teams, Azure Active Directory)
Must be able to work with minimal supervision
Solid communication skills, both verbal and written
Ability to respond quickly to issues and maintain focus until resolution
Be vigilant in spotting and thwarting threats to systems and processes
Patience, determination, discipline, and maturity to effectively handle stressful situations
Work hours and schedule may vary occasionally to accommodate maintenance or upgrades that can only happen outside of normal business hours
Up to 10% travel may be required
Minimum 4 years of experience in an IT/IS helpdesk related role
AAS or AS degree or higher in a computer science program
Valid driver's license with appropriate driving record
Ability to sit for long periods of time
Ability to work on a computer for long periods of time
Ability to lift up to 25 lbs
Ability to pass drug screen and background check
Preferred
CompTIA certifications are desired
Manufacturer certifications are strongly desired. Especially: Microsoft, Cisco, HP, VMware
Company
M3 Technology Group, Inc.
M3 Technology Group is here to help you connect your team and customers so they can innovate and serve without technology getting in the way.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Taylor
President and CEO
Don Reed
Partner/CFO
Company data provided by crunchbase