Multiplier · 13 hours ago
Senior Manager, Payroll Operations - Americas (EOR)
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
8+ years expMultiplier is a company specializing in Employer of Record (EOR) services, and they are seeking a Senior Manager, Payroll Operations for the Americas. This senior leadership role is responsible for overseeing EOR payroll delivery, ensuring compliance, and driving operational excellence while leading a team focused on continuous improvement and client satisfaction.
ComplianceEmploymentHuman ResourcesSaaSSoftware
Responsibilities
Own end-to-end EOR payroll operations across the Americas, ensuring:
Lead complex payroll cycles (monthly, semi-monthly, biweekly) across multiple Americas jurisdictions
Serve as the regional escalation owner for payroll errors, employee pay issues, client concerns, and compliance risks
Drive root-cause analysis and corrective action plans for payroll incidents
Lead, coach, and develop Payroll Managers, Leads, and Specialists supporting Americas EOR
Set clear expectations using KPIs and competency frameworks
Conduct regular 1:1s, performance reviews, development plans, and succession planning
Foster a culture of accountability, ownership, continuous improvement, and client empathy
Ensure adherence to statutory payroll and employment requirements across Americas EOR countries, including tax, social security, labor law, and reporting obligations
Partner with Legal and Compliance on audits, regulatory changes, and country expansions
Maintain payroll SOPs, controls, and documentation to support internal audits and SOC/SOX readiness
Proactively identify compliance risks inherent to the EOR model and implement mitigation strategies
Design and standardize EOR payroll operating procedures across the Americas
Drive operational maturity through: SOP creation and maintenance, RACI frameworks, Payroll processing checklists, RAG risk models, Control frameworks
Partner with Product and Engineering to improve payroll tooling, integrations, and automation
Lead efficiency initiatives to reduce manual work, improve velocity, and enhance payroll quality
Work closely with: EOR Implementation teams on new client onboarding, Client Success on escalations, retention, and service quality, Finance on funding, reconciliations, and reporting, Product on payroll roadmap priorities
Act as the Americas EOR payroll subject matter expert for internal stakeholders
Support expansion of EOR services into new Americas countries
Contribute to departmental OKRs and annual planning
Produce executive-level reporting on regional payroll health, risks, and performance trends
Influence EOR payroll strategy through data-driven insights
Qualification
Required
8–12+ years of progressive payroll experience, including multi-country payroll in the Americas
3–5+ years in people leadership roles
Strong understanding of payroll compliance, statutory deductions, and employment regulations across North and South America
Experience operating within an Employer of Record (EOR) model
Proven ability to lead operational teams in high-growth or complex environments (SaaS, fintech, or global services preferred)
Strong analytical and problem-solving skills
Excellent written and verbal communication
Comfortable owning escalations and partnering with executive stakeholders
Preferred
Experience supporting both LATAM and NORAM payroll operations
Exposure to SOC1/SOX controls or payroll audits
Advanced Excel and operational reporting skills
Experience driving payroll automation or systems implementations
Familiarity with HRIS and payroll platforms in multi-vendor environments
Company
Multiplier
Multiplier is a leading global employment platform that manages employment, payroll & compliance for International Teams
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$77.2MKey Investors
Peak XV PartnersSurge
2022-03-08Series B· $60M
2021-11-01Series A· $13.2M
2021-07-14Seed· $4M
Leadership Team
Sagar Khatri
Co-Founder and CEO
Vamsi Krishna
Co-Founder, MD Global HR Compliance & Advisory
Recent News
2025-10-17
Company data provided by crunchbase