Keller Executive Search · 3 hours ago
Experience Senior Analyst
United States
Full-time
Remote
Senior Level
$87K/yr - $105K/yrKeller Executive Search is a top-tier international executive search firm with a focus on high-stakes talent acquisition. The Experience Senior Analyst role involves supporting the local team by organizing workflows and ensuring clear communication while responding to inquiries and tracking service quality in a fast-paced professional services environment.
Staffing & Recruiting
Responsibilities
Respond to incoming inquiries with accuracy, empathy, and urgency
Log cases, categorize issues, and follow standard resolution pathways
Update internal FAQs and templates based on recurring questions
Escalate complex cases with concise context and proposed next steps
Track response times and contribute to improvements in service quality
Use tools such as Zendesk to track work, report progress, and maintain documentation
Qualification
Required
Comfort using case management tools and maintaining precise records
Experience in customer support or client-facing service roles
Excellent written communication and calm problem-solving approach
Ability to follow processes while adapting to unique situations
Experience coaching peers or coordinating small teams to deliver outcomes on time
Benefits
Full medical coverage.
Paid time off and company-recognized holidays.
Access to learning resources, courses, and internal knowledge sharing.
Hybrid working options depending on role and local needs.
Company
Keller Executive Search
Keller Executive Search is a boutique executive recruitment and advisory firm dedicated to connecting top-tier talent with leading organizations worldwide.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase