PNC · 5 hours ago
Sales and Service Representative - Customer Care Center
United States
Full-time
Remote
Entry Level
$28K/yr - $64K/yr
1+ years expPNC is a leading financial services institution, and they are seeking a Sales & Service Representative within their Customer Care Center. The role involves handling customer inquiries, providing service-related assistance, and presenting products to enhance customer relationships.
BankingFinanceFinancial Services
No H1B
Responsibilities
Performs customer service and sales support activities and initiatives
Transitions service conversations to present sales opportunities to increase share of wallet to customers, handles inquiries, and offers home secured lending products
Supports a complex dedicated suite of products/services, and/or leverages an advanced process or tool to support external customers
Delivers CARES model to customers and service partners
Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues via all channels through which customers are served
Refers applicable products and services
Recommends appropriate solutions
Follows defined treatments and/or employs active listening skills to present alternative solutions
Resolves customer service inquiries and issues
Recommends appropriate solutions
Maintains high levels of customer satisfaction consistent with PNC's core values
Demonstrates commitment to quality
Resolves more complex or reoccurring issues where appropriate, and identifies root cause
Documents customer interactions and thoroughly completes service requests to minimize customer effort or additional action
Qualification
Required
Must possess a cell phone, tablet, or smart watch capable of downloading and running the PingID application
High speed internet – Must have a high-speed Internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds
Must have a wired connection in the room with the modem and router
Typically requires 1+ years of related experience
Home Lending Designated Lender Certification - PNC Financial Services Group, Inc
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations
Preferred
Accountability
Continual Improvement Process
Customer Interactions
Customer Service
Decision Making
Relationship Building
Results-Oriented
Technical Support
Accuracy and Attention to Detail
Customer Experience Management
Effective Communications
Fraud Detection and Prevention
Knowledge of a Specific Customer Support Function
Managing Multiple Priorities
Problem Solving
Products and Services
Selling
Tech Savvy
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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