Universal Diagnostics S.A. · 1 day ago
IT Support & Infrastructure Technician
Dallas Fort Worth
Full-time
Hybrid
Entry, Mid LevelUniversal DX, Inc. is an international company focused on cracking cancer's code through innovative diagnostic tests. They are seeking an IT Support & Infrastructure Technician to provide hands-on IT support to US-based employees and assist with infrastructure responsibilities.
BiopharmaBiotechnologyMedical
Responsibilities
Provide hands-on IT support to US-based on-site and remote users across macOS, Windows, iOS, and Android environments
Support daily use of corporate productivity and collaboration tools, including Microsoft 365, Jira, Confluence, Adobe, and other standard workplace applications
Assist with the setup, configuration, and maintenance of end-user devices, peripherals, and collaboration equipment
Support basic network and connectivity topics to ensure operational autonomy of the US site, escalating to senior IT staff when required
Maintain accurate IT documentation, asset records, and support procedures, following established IT policies and change management practices
Coordinate with vendors and internal teams to resolve incidents and support ongoing operations
Qualification
Required
Proven experience in IT support or end-user computing roles, supporting both on-site and remote employees
Strong working knowledge of macOS and Windows workstations, as well as iOS and Android devices
Experience supporting Microsoft 365, Jira, Confluence, Adobe, and similar corporate workplace tools
Basic knowledge of networking concepts (connectivity, VPNs, routing fundamentals) is required to operate effectively in a remote site environment
Strong troubleshooting skills, a service-oriented mindset, and the ability to work independently in a dynamic environment
Clear communication skills and the ability to collaborate with both technical and non-technical stakeholders
Preferred
Experience with Intune and Apple Business Manager (ABM) is valued
Benefits
22 days of PTO with the possibility to carry over 10 days to the following year.
Company Holidays, plus your Birthday off!
Company-sponsored benefit plans, including medical, dental, and vision insurance plus life, STD, and LTD coverage, and 401(k).
Flexible work schedule
Relocation support to the DFW area for on-site roles.
Company
Universal Diagnostics S.A.
Universal Diagnostics S.A.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$168.46MKey Investors
European Investment BankQuest Diagnostics
2026-01-20Series Unknown· $34.95M
2025-02-27Debt Financing· $20.96M
2024-08-19Series B
Leadership Team
Juan Martinez Barea
Founder and Chairman
Recent News
Google Patent
2025-05-04
2025-04-02
2025-02-08
Company data provided by crunchbase