GAN Integrity · 12 hours ago
Technical Account Manager
United States
Full-time
Remote
Senior Level
$70K/yr - $100K/yr
5+ years expGAN Integrity is a fast-growing, PE-backed enterprise SaaS company focused on integrity, compliance, risk, and ESG. They are seeking a senior Technical Account Manager to ensure strategic customers successfully deploy and scale their SaaS platform, acting as a trusted technical advisor and maintaining platform health and adoption.
ComplianceSoftware
No H1B
Hiring Manager
Gamze Demirel Krog
Responsibilities
Own the technical success of assigned enterprise accounts from onboarding through renewal
Serve as the primary technical point of contact for customer IT, security, and engineering stakeholders
Ensure customers achieve rapid and sustained time-to-value from the platform
Maintain a deep understanding of each customer’s architecture, integrations, and technical objectives
Lead technical onboarding, environment setup, and complex integrations (APIs, SSO, data pipelines, security controls)
Proactively monitor platform health, performance, and usage patterns to identify risks before they impact customers
Coordinate incident response, escalations, and root-cause analysis with Support and Engineering
Provide hands-on guidance for platform configuration, optimization, and best practices
Document customer architectures, configurations, dependencies, and technical decisions
Ensure technical readiness for upgrades, new features, and platform changes
Act as a long-term technical advisor aligned to the customer’s architecture, roadmap, and maturity level
Identify and mitigate technical risks to adoption, renewal, and expansion
Partner with Customer Success to support business outcomes, success plans, and executive relationships
Enable renewal and expansion motions by validating technical feasibility and advanced use cases
Influence internal product and engineering roadmaps through structured, actionable customer feedback
Partner closely with Customer Success Managers to align technical execution with business outcomes
Support Sales Account Managers during renewals and expansions with technical credibility and solution validation
Work with Product and Engineering to escalate issues, prioritize fixes, and represent customer needs
Coordinate with Support to ensure high-severity and recurring issues are resolved efficiently and permanently
Time-to-value and successful completion of technical onboarding
Reduction in technical escalations and recurring incidents
Depth of platform adoption and feature utilization
Renewal and expansion success through proactive technical risk reduction
Customer satisfaction, trust, and engagement with technical stakeholders
Qualification
Required
5–10+ years of experience in technical post-sales, customer engineering, or solutions roles within B2B enterprise SaaS
Strong understanding of cloud architectures, APIs, integrations, and enterprise security concepts
Experience supporting large enterprise customers in complex, multi-system environments
Ability to translate technical concepts into clear business impact for non-technical stakeholders
Comfortable operating in ambiguous, high-accountability, customer-facing environments
Preferred
Experience supporting regulated industries (financial services, healthcare, government, GRC) is a plus
Prior experience as a Solutions Engineer, Implementation Lead, or Senior Support Engineer
Familiarity with enterprise compliance, security, or risk management platforms
Benefits
Flexible working hours and the freedom to work fully remotely, while staying aligned with East Coast time.
The chance to be part of something meaningful - helping to build an ethical and compliant business space around the globe.
An opportunity to make a real, lasting impact on a rapidly growing company.
Company
GAN Integrity
GAN Integrity is how compliance teams at even the most complex organizations get the tools and expertise to stay ahead of risk.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$24MKey Investors
Apax PartnersAquiline Technology GrowthEdison Partners
2023-10-26Series C
2023-10-26Acquired
2019-01-09Series B· $15M
Leadership Team
Nicholas Manolis
Chief Executive Officer and Board Director
Monica Bruni
Chief Financial Officer
Recent News
Company data provided by crunchbase