Pi Square Technologies · 4 hours ago
Lex Support Engineer
Salt Lake County, UT
Full-time
Onsite
Senior Level
5+ years expPi Square Technologies is seeking a Lex Support Engineer to provide escalated technical support for the LeX platform application. The role involves diagnosing complex problems, performing system monitoring, and assisting in deployment and configuration changes, while also managing incidents and improving operational efficiency.
AutomotiveAutonomous VehiclesEmbedded SoftwareEmbedded SystemsSoftware
Hiring Manager
Lakshmi S
Responsibilities
Provide escalated technical support for LeX platform application issues, diagnosing and resolving complex problems through in-depth analysis. Escalate unresolved issues to development teams with detailed documentation
Perform system monitoring, maintenance, and optimization to ensure platform stability and performance. Identify and address performance bottlenecks, software bugs, and system errors
Assist in the deployment and release checkouts, configuration changes like rate limits and user onboardings
Develop and maintain technical documentation, including troubleshooting guides and standard operating procedures (SOP)
Build and improve runbooks to minimize operational errors and improve operational efficiency
Manage incidents, communicate effectively with users, application owners, and senior stakeholders across all areas
Conduct root cause analysis (RCA) for recurring issues and recommend preventive measures or process improvements
Analyze patterns of failures and issues to share the tickets for strategic and permanent fixes to App Dev, thereby improving infrastructure stability and performance
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field
5+ years of experience in L3 support or similar roles
Strong proficiency in JAVA programming and application support
Good Troubleshooting skills in analyzing System and Application logs and working experience of support function in distributed systems
Proficiency with Linux-based operating system, commands and utilities
Strong ability to debug application issues to identify the underlying root cause
Good communication skills with ability to articulate the technical and functional aspects of a production problem to help drive solutions with App Dev teams
Preferred
Experience with cloud platforms (AWS)
Familiarity with CI/CD pipelines and DevOps practices
Company
Pi Square Technologies
Pi Square Technologies is an automotive engineering company that specializes in automotive embedded software development services.
201-500 employees
H1B Sponsorship
Pi Square Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (43)
2023 (24)
2022 (40)
2021 (30)
2020 (17)
Funding
Current Stage
Growth StageLeadership Team
S
Sarat Kothapalli
Founder and President
Recent News
The Motley Fool
2025-02-14
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