L3 Support Engineer jobs in United States
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Pi Square Technologies · 6 hours ago

L3 Support Engineer

positionSalt Lake County, UT
timeContract
remoteOnsite
seniorityMid Level
date3+ years exp

Pi Square Technologies is seeking an experienced L3 Support Engineer specializing in Python-based applications and MongoDB databases. The role involves providing advanced technical support, troubleshooting complex issues, and collaborating with development and operations teams to ensure system reliability and performance.

AutomotiveAutonomous VehiclesEmbedded SoftwareEmbedded SystemsSoftware
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H1B Sponsor Likelynote
Hiring Manager
Sirra Navya
linkedin

Responsibilities

Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases
Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity
Develop and maintain scripts and tools for monitoring, automation, and reporting
Document troubleshooting steps, solutions, and best practices for knowledge sharing
Participate in on-call rotation and provide timely responses to critical incidents
Communicate effectively with stakeholders, providing updates and post-incident reports
Collaborate with development teams to identify root causes and implement long-term solutions

Qualification

Python programmingMongoDBMonitoring toolsIncident managementETL processesCloud platforms (AWS)CI/CD pipelinesProblem-solvingCommunication skillsTeam collaboration

Required

Bachelor's degree in Computer Science, Information Technology, or related field
3+ years of experience in L3 support or similar roles
Strong proficiency in Python programming, experience with FastAPI framework and scripting
In-depth knowledge of MongoDB
Experience with monitoring tools, log analysis, and incident management
Familiarity with ETL processes and data streaming concepts
Excellent problem-solving and communication skills
Ability to work independently and as part of a team

Preferred

Experience with cloud platforms (AWS)
Knowledge of key management and encryption best practices
Familiarity with CI/CD pipelines and DevOps practices

Company

Pi Square Technologies

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Pi Square Technologies is an automotive engineering company that specializes in automotive embedded software development services.
dateFounded in 2015
location
Farmington Hills, Michigan, USA
people-size201-500 employees
web-link
http://pisquaretech.com/

H1B Sponsorship

Pi Square Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (43)
2023 (24)
2022 (40)
2021 (30)
2020 (17)

Funding

Current Stage
Growth Stage

Leadership Team

S
Sarat Kothapalli
Founder and President
linkedin

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Company data provided by crunchbase