Insight Global · 6 hours ago
Technical Support Representative
Auburn Hills, MI
Full-time
Onsite
Entry Level
$26.40/hr - $26.40/hr
2+ years expInsight Global is looking for a Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Technical Support Representative is responsible for taking inbound phone calls and assisting in troubleshooting and diagnosing technical issues.
EmploymentHuman ResourcesRecruitingSales
Hiring Manager
Abigail DeShazo
Responsibilities
Taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts
Assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems
Operating a computer and keyboard while speaking on the phone
Qualification
Required
High School diploma or GED
Automotive Industry Experience: 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components
Hands on Experience: mechanic or technician
Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst
Automotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc
Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script
Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone
Preferred
Associates Degree or Bachelor's Degree (Automotive Technology, Engineering)
Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts)
ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)
Heavy or Medium Truck experience
Previous experience or knowledge on air disc brakes
Hands on vehicle repair experience
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
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