Lightedge · 1 day ago
Tier 1 Support Specialist (Night Shift)
Kansas City, Missouri
Full-time
Onsite
New Grad, Entry LevelLightEdge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. The Tier I Support Specialist is responsible for fielding inbound customer requests through the ticket queue and phone systems and routing escalations to the appropriate technical resources.
Cloud ManagementInformation TechnologyInternetWireless
Responsibilities
Engage with customers on the phone and ticketing system to identify incident category and route escalations to the appropriate technical resource or team
Proactively triage, monitor, close, and report alerts for customers and internal environments
Monitor backup reports to ensure consistent delivery of service
Accurately and professionally document all communication with customers
Perform other duties as assigned
Qualification
Required
High School Diploma or equivalent
Empathetic customer service mindset and attitude
Superior sense of urgency and customer sentiment
Excellent written and verbal communication skills
Enjoys teamwork and collaboration
Must have excellent problem-solving skills and the ability to prioritize
Possess the ability to comprehend and execute documented escalation procedures
Basic understanding of computer and IT functions
Company
Lightedge
Lightedge delivers technology solutions that bring the operational benefits of the public cloud to enterprise IT workloads.
Founded in 1996
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$5M2021-09-01Acquired
2004-04-23Private Equity· $5M
Leadership Team
Amy Spyksma
Sr. Director of Partner Development
Jeff Lucich
Partner Success Director
Recent News
2024-05-24
Company data provided by crunchbase